Insurance asked us to choose a bodyshop for repair work - how do we go about this?

My wife's 2014 Vauxhall Corsa was reversed into whilst parked at work. The third party has accepted responsibility and we've been in contact with their insurance company, who have asked us to supply two...

Why do you advise use of claims management companies?

I've noticed that you often advise using accident claim management companies when making a claim against a third party, instead of one's own insurance company. I thought that's what insurance companies...

A well known fault was diagnosed in my 2003 Mercedes-Benz SLK - should it be recalled?

I have a 2003 Mercedes-Benz SLK 230 auto that we've had serviced regularly at our main service centre. The last service cost £600 and, for the first time, they said there was a problem with an oil leak...

The dealer knew about a fault with my car and didn't tell me - is that legal?

I just purchased a used Honda CR-V from a Honda dealer. After picking it up, I felt it had stiff steering and was concerned about safety. I have since found out that this is a characteristic of CR-V However,...

If my insurance won't cover the repairs on my car - can I still keep it?

My car was badly keyed and will need a complete respray but the car is only worth just over £3000 and repairs are £1800 so likely insurer will not do it. If they say no and offer me a settlement, can I...

Are dealers obliged to pay for repairs within the first three months of selling a car?

I bought an Alpha Romeo from a dealer in March. The wheel bearing and rear boot went within two weeks and now the turbo is faulty. I have a two year warranty but they are squirming about paying by trying...

The dealer refuses to replace/repair my faulty car - what should I do?

I bought a secondhand Volkswagen Golf for £5000 from a dealer. It developed serious power issue after two months. Dealer refuses to accept liability but offered to pay half the cost of repairs in his affiliated...

Is it legal for an insurer to restrict me doing major work on my car?

Is it legal for an insurance company to ask me "to ensure that no major private work has been included in the schedule or being undertaken at the same time as the repairs." I understand the bit about being...

Does a head gasket repair also mean an engine refurb?

I have a 2008 Peugeot 307 and need a head gasket repair. Does a head gasket repair also constitute an engine refurb?

Some of the electrics don't work in our Ford Ka - but the fuses are fine. Any ideas?

The four switches for the air con, heated rear window, air circulation and rear fog lights have all failed at the same time on our Ford Ka. My step daughter noticed 'smoke' coming from the panel but this...