Ask Honest John

Most recently answered customer service questions
I recently purchased a 2006 Mercedes-Benz A170 from a non-Mercedes garage. On washing and waxing my pride and joy I noticed three rust bubbles on the lower part of the front passenger door, so immediately...
The cambelt of my daughter’s Citroen C8 broke at 99,000 miles and repairs were likely to cost us more than £2000. For normal use, the handbook recommends changing at 100,000 miles. Otherwise, for "severe"...
I bought a 2011 Mercedes-Benz C250 Bluefficiency Sport CDI Auto with 13,800 miles three weeks ago from a Mercedes dealer for £24,000, which I think is pretty much full retail. My initial feeling with the...
Mercedes-Benz has confirmed via diagnostics that the SBC unit on our 2004 E320 CDI has gone. I am aware there have been problems with this unit, possibly even a recall. Mercedes-Benz has offered to go...
My wife and I both have cars comprehensively insured with LV. As she is to have surgery this week, she decided to add my name to her policy so I could drive her car to avoid it standing unused. When she...
I have seen a 2006 Citroen C4 1.6i 16v SX 5-door automatic at JCS Kegworth used cars and really just fancied it. It is a petrol auto with 51,400 miles on the clock, full service history from new, alloys...
In 2006 I bought a brand new Ford Fiesta Studio. I have now been told by a Ford garage that my ABS braking system unit has now packed up. I am very angry considering the car has only done 4500 miles, because...
My 27,000 mile 2007 SEAT Leon 2.0 petrol FR, main dealer purchased and serviced, had just passed MoT when the ESP light on the dash appeared. In the past you have stated that this is a known VAG problem....
Following your answer about garages replacing aircon compressors when all that was needed was a new clutch, mine failed a week ago. I took the car, a 10-year-old Passat, to our local independent garage...
Some time ago you recommended LV for car insurance and I switched over to them then. On receiving my first annual renewal premium recently, I was very pleased to note that there had been no increase on...
 

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