My insurer have increased my premium even though I didn't make a claim - can they do this?

I contacted my insurers to inquire about getting some vandalism repaired on my Range Rover, but it turned out the excess on my policy (which also has protected NCB) was more than the cost of repairs so I did not proceed with the claim. Now I find the insurers are telling other companies who inquire that I have a claim against my policy. Are they allowed to do this? My daughter just passed her test and insured her first car adding me as a named driver - her insurers then added £120 to her premium because my insurers told them I had this "claim". Is there anything I can do to get them to stop this?

Asked on 8 September 2017 by Neil Plucknett

Answered by Tim Kelly
In short, no. Your insurer cannot penalise you for enquiring about a claim. Contact your insurer and raise a complaint. Demand they take these details off CUE, the underwriting database. Someone has logged a claim when they should not have done. Contact the financial ombudsman service and raise a complaint with them as well, should the insurer not resolve your situation to your satisfaction.
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