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I was sold the wrong model 9 Apr 2011 (Ask HJ)
I bought what I thought was an 09-plate Audi A3 Sportback 2.0 TDI quattro Sport model in September from an Audi dealer on the Approved Audi scheme. It... -
My Volkswagen Golf broke down because the servicing dealer did not change the DSG fluid - is he responsible for repairing it? 3 Apr 2011 (Ask HJ)
I have a Volkswagen Golf Hatch 2.0 TDI GT (Automatic). The car does approximately 500 miles a week and has been serviced every 10,000 miles by the supplying... -
Mitsanthropic 17 Oct 2009 (Ask HJ)
My 10-month-old Mitsubishi broke down on the 14th July. I put approx 45 litres of diesel in the car on 12th July and covered 200 miles before it broke... -
BMW 3-Series: engine Noise and Coolant Loss - can you help? 6 Nov 2012 (Ask HJ)
A couple of months ago I bought a 15,000 2008 BMW 330i SE Auto (E90) from my local main dealer. Upon collection, I noticed a number of noises from the... -
Why is there a water leak in our Peugeot 107? 19 Dec 2017 (Ask HJ)
My elderly friend has a 2012 Peugeot 107 Active. It suffers from water ingress in the front passenger footwell. We have had it investigated by a local... -
Are hybrid batteries fit for purpose? 20 Nov 2025 (Ask HJ)
You must be tired of people complaining about low mileage hybrid cars failing to start due to a flat battery, but a recent furthur problem produced some... -
Please warn your readers to carefully check their service indicators after a service. 8 Nov 2010 (Ask HJ)
I thought you would be interested to hear of a couple of things affecting my Audi A3s. I have a 2.0T FSI Quattro owned from new, serviced within the Audi... -
What are my rights if I bought a used van with an undisclosed worn clutch? 24 Jan 2017 (Ask HJ)
I bought an SWB van from the dealer on 19 January 2017. It had a full service history, 123,000 miles and I paid £2400 with VAT. I drove home and left... -
Buying a reliable used family saloon 16 Oct 2011 (Ask HJ)
I'm helping a friend replace her car, she's a mum with two primary-school-aged children, doing average mileage, but mainly short local distances (1 to... -
Why is my Kia over-revving on gear change? 16 Jun 2025 (Ask HJ)
I have a 2017 Kia Sportage with 65k on the clock and FKSH. Very early on the purchase I reported that on changing down to 3rd gear as indicated by the... -
Engine failure - can we claim against the dealer? 16 Apr 2014 (Ask HJ)
My son has a 2007 Ford Focus with 36,000 miles on the clock. A few months ago the oil light came on and oil leaked everywhere. The car was towed to a Ford... -
Feeling ill whilst driving - is my car emitting dangerous fumes? 1 Aug 2014 (Ask HJ)
I am driving a 2011 Volkswagen Passat (company car) with 50,000 miles on the clock. I've had it for sometime and felt ill. My other half told me it was... -
Saab 93 off the road due to coil spring on back order 8 Jun 2011 (Ask HJ)
My Saab 9-3 went in for a service two weeks ago and was diagnosed with a broken coil spring. To begin with I was delighted with Saabs response that they... -
Which tyres should I fit to my Fiat 500? 13 Nov 2014 (Ask HJ)
I need new front tyres for my Fiat 500 TwinAir, what would you suggest? Secondly, due to becoming grand parents, we need a new car to replace my partner's... -
How much is my Ford Mondeo worth? 2 Oct 2023 (Ask HJ)
I gave my car to a local garage to have substantial repairs done. The repairs were largely completed and the owner of the garage was giving it a last test... -
How can I prevent my car being written off after an accident? 30 Mar 2013 (Ask HJ)
Last Friday a lady crashed into my car. She admits it was her fault, we swapped details and the insurance company is now sorting the claim. My problem... -
Problems with a Vauxhall Zafira 30 Aug 2015 (Ask HJ)
I bought this Zafira in November 2013 from a Vauxhall dealer. I had a long chat with them about what I needed the car for and the type of driving I would... -
Nissan Juke key fault - Can I reject the car? 15 Jun 2016 (Ask HJ)
I have a private leasing agreement for a Nissan Juke on a three year deal. I took delivery of the vehicle three months ago and within days the yellow... -
Can I reject a two year old car? 3 Sep 2014 (Ask HJ)
The PAS system has failed on my 2012 Kia Venga 2 for the second time. This first occurred about two years ago and I have now lost confidence in driving... -
Garage says brakes are rusty and need cleaned due to lack of driving. Is this right? 2 Feb 2021 (Ask HJ)
My daughter in law took her Mazda MX-5 for a service this week. It's about eighteen months old and she has had it since June 2020. Due to lockdown, though,...
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