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A dealer manually cleared fault codes from a faulty car I purchased - does he now have to accept my refund request? 6 Jan 2018 (Ask HJ)
I purchased a 2007 Citroen C4 Picasso on December 1 2017. I quickly found the car would judder, hesitate on pulling away and cut out on me. I informed... -
New Mercedes-Benz GLC broken down three times - what should we do? 8 Jun 2017 (Ask HJ)
We bought a new GLC in early 2016. In July last year the fuel pump failed and the car stopped suddenly on a busy A road. In September the air suspension... -
Jaguar XF has developed rust - what should I do? 9 May 2016 (Ask HJ)
My 2010 Jaguar XF has developed rust bubbling on the boot lid. Unfortinatly I was unable to get it to my local dealer until last week, which is outside... -
Can I sue my local Volvo dealer after my engine blew? 10 Aug 2013 (Ask HJ)
Some time ago an oil warning light showed intermittently on the dash of my Volvo. I took it immediately to my local Volvo dealer (where my car has been... -
Problem with RS4 bought from main dealer 11 May 2013 (Ask HJ)
I bought an Audi RS4 from Leicester Audi in March 2012. I quickly noticed an intermittent juddering from the brakes so contacted the dealer. They told... -
Why didn't this Peugeot dealer tell me that my Peugeot 207 had previously had a gearbox repair? 15 Dec 2012 (Ask HJ)
I bought my 2008 Peugeot 207 from Scott Darrington at Charters, Aldershot in August 2011 with a year's warranty. Two weeks after the warranty expired (Aug... -
Why won't my used car warranty cover suspension failure on my Citroen C4 Grand Picasso? 10 Sep 2011 (Ask HJ)
In May of this year I purchased a 2007 Citroen C4 Grand Picasso from a Lexus dealer in the north-west for £8800, financed by Lexus. Included in the price... -
Our troublesome new Skoda Fabia has been in the dealer's for seven weeks - can we request a full refund? 21 May 2011 (Ask HJ)
In November 2010 we bought a new Skoda Fabia Greenline estate. On 10 April this year, the car broke down and we had be towed home by the RAC. The following... -
Public enema 23 Feb 2011 (Ask HJ)
Unfortunately you are incorrect about the implications of selling a car to a member of the public on trade terms at trade price. I recently did exactly... -
I bought a car from a dealer and have now discovered it's a Cat D - what can I do? 28 Jun 2023 (Ask HJ)
I purchased a car 14 months ago and found out yesterday it had been written off as a Cat D but the dealer never told me. What can I do about it please? -
Can I reject my Vauxhall Astra Estate? 30 Jul 2010 (Ask HJ)
You say "the supplier must be given three chances to rectify the fault for which the goods are rejected and must have failed to do so". Does this have... -
Why does my dropside have oversized door mirrors? 8 Dec 2016 (Ask HJ)
I bought a new Citroen Relay Dropside truck from my local dealer in April. I've not used it much as i have been building my business in the background... -
Is there a major fault with the DPF-equipped Mazda 6 diesel engine? 27 Jul 2010 (Ask HJ)
The Mazda 6 diesel engine, from its first incarnation to the current model, has a new form of diesel engine with a diesel particulate filter. According... -
Engine lost oil after a service 3 Aug 2016 (Ask HJ)
Hello, Last Monday I took my Hyundai Trajet 2.0 diesel 2002 to be serviced, have a brake hydraulic issue fixed and a cam belt change. I picked up the... -
Sold a dangerous car! 21 Jul 2014 (Ask HJ)
Hi, a couple of weeks ago i bought a 1972 VW beetle through "a reputable auction site". The car was advertised as having 12months MOT and to "ask any questions"... -
Faulty used car - how can I get the seller to pay for the repairs? 25 May 2014 (Ask HJ)
A few weeks ago I bought a used Skoda Yeti. We got off to a bad start after the purchase in finding the windscreen was badly scratched by previously defective... -
Disaffection with disconnection 26 Sep 2009 (Ask HJ)
After a few weeks of research I purchased a 2001 VW Golf cabriolet on 6 July. The car was advertised on eBay, but due to being located only 40 miles away... -
Faulty gearbox 17 Dec 2012 (Ask HJ)
In April this year I bought a 61-plate Hyundai ix35 2.0-litre diesel Style from Milton Keynes Hyundai. The car was seven months old when I bought it, and... -
Car not of a satisfactory quality. What are my rights? 9 Aug 2016 (Ask HJ)
To mark my wife's 50th birthday in April 2015 she decided to buy a Mini. After test driving a Main Dealer Demonstrator, I she purchased it with 3500 miles... -
Have I bought a lemon? 1 Nov 2012 (Ask HJ)
Having been impressed by my husband's i20 I test drove (twice) a used Hyundai ix20 1.4 CDTi Style on 15 October 2012 as I was looking for a suitable replacement...
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