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I asked for 50,000 miles per year on a PCP contract - the dealer has only given me 8000, what are my rights? 20 Dec 2017 (Ask HJ)
I bought a car and requested 40,000 - 50,000 miles per annum on a PCP term. This is also shown in an email to the dealership. However, it’s come to light... -
Garage Dispute 6 Oct 2006 (Forum)
Hi There, I was hoping someone might be able to guide me in the right direction with a particular situation I have found myself in. I will try to keep it as short as possible! I purchased a 2nd hand car from a large dealer 2 months ago. I was told the car had a full service history. -
Omega 2.5 V6 breather/oil leak 20 Nov 2002 (Forum)
I found removing and replacing the fuel rail quite tricky - very nervous of dropping a bolt on removal and refitting. I would be interested in how Crombster or anyone else did it. You were right it is quite a time consuming but ultimately a very rewarding job. Any one know what a main dealer would charge. Many thanks again Kind Regards Ian -
Can I have my money back please? 28 Oct 2001 (Forum)
(The evaporator is sound) My patience has run out and I've asked the dealer for a full refund on the grounds that the car was never of satisfactory quality under basic consumer rights. He's reluctant to take the car back (presumably because he'll find it difficult to shift) and says that he'll only refund me the current trade value, not the amount I originally paid back in June. -
I bought a used car but it's faulty and now the dealer is being difficult - what can I do? 16 Jun 2017 (Ask HJ)
In April I bought an Audi S4 from a used car dealer. From the outset I didn't feel happy with the purchase and felt that the car didn't drive very well... -
Should the dealer pay to replace the wet belt on my car? 9 Oct 2025 (Ask HJ)
There doesn't seem to be any recent information about the Honda Civic wet belt problem online. I bought mine in April 2021. The dealer obviously knew about... -
How should I proceed with the garage that sold me a BMW 118i with a faulty battery? 15 Dec 2010 (Ask HJ)
I bought a 2-year-old BMW 118d last May from the local BMW dealer. It is a fantastic car, but the stop-start function didn't work from day one. I reported... -
Warranty problem with a used van 25 Aug 2011 (Ask HJ)
I have a real heartache over my newly purchased 07 plate Berlingo van and really hope you could point me in the right direction! On 6th of June this... -
Warranty Woes 27 Oct 2006 (Forum)
Dear Motorist, I am unhappy with Ford Motor Company regarding the repair of a common fault on the current Mondeo range, namely rear suspension / sub frame bushes, which come loose and cause a disturbing knocking noise from the rear of the car. I exercised my consumer rights and brought the car to my local non franchised mechanic who I have happily used for 17 years with complete satisfaction, he duly informed me that the bushes had gone, which was a relatively common repair. -
Serious problem with used Renault 6 May 2011 (Ask HJ)
I bought a 2001 Renault Megane Scenic 1.4 from a dealer on 19th April 2011. I paid £1,550 plus traded in my old car which he scrapped and gave me a £50... -
We bought a motorhome but believe the dealer falsified the dampness report - what can we do? 13 Oct 2018 (Ask HJ)
We demanded a damp check before buying an 18 month old motorhome. Although the commentary noted a small area that would need to be rechecked in 3-6 months,... -
An engine replacement for my van has taken seven weeks to sort out - is that fair? 26 Feb 2018 (Ask HJ)
My 2014 Ford Transit is fully serviced, but blew a piston (or that's what we were told). The issue happened with six weeks warranty left, but I've been... -
I bought am ex-demo car and the clutch has failed after 5500 miles - should the dealer repair it for free? 16 Jan 2018 (Ask HJ)
On 1 June 2017, I bought a Nissan Qashqai ex-demonstration car with 2000 miles from a Nissan main dealer. The clutch failed last week, so I took it in... -
We bought a faulty car from 130 miles away - do we have to take it back to this dealer for repairs? 28 Jul 2017 (Ask HJ)
We bought a 2008 Vauxhall Zafira, 55,000 miles, for £2495 on 22 July 2017 and drove the 130 miles home with no issues. On the 23 July the exhaust emissions... -
Are the dealership liable for selling me an electric car that I can't charge? 29 Jun 2017 (Ask HJ)
A dealership sold us a Nissan Leaf. We didn't have many requirements beyond the basic spec (Acenta 30kw) but did specifically ask prior to order to have... -
Is it legal to sell a car with a warning light on? 18 May 2017 (Ask HJ)
I seem to have stumbled upon a whole world of hate this past week. I recently just passed my driving test and purchased my first car. The car in question... -
Should we change our car's timing belt because of an oil leak? 24 Jan 2017 (Ask HJ)
My wife's 2002 Ford Focus 1.6 was bought second hand just over 2 weeks ago. We noticed a small amount of oil leaking from the engine, and took it to a... -
Mis-sold paintwork protection – what are my rights? 3 Dec 2016 (Ask HJ)
Two months ago my wife and I bought a second hand Skoda Citigo from a main dealership. They talked us into buying a coating for the car (inside and out)... -
Volkswagen Scirocco turbo failure 13 Jul 2016 (Ask HJ)
I have a 2012 Volkswagen Scirocco 2.0 TDI BlueMotion. It broke down last week with plumes of white smoke coming from the exhaust. It was towed back to... -
7 Seater with some off-road capability 26 Dec 2015 (Ask HJ)
Hello HJ - With 5 children between 8 and 12 years old on an in town school run would appreciate your advice regarding vehicle options to accommodate them...
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