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  Is my used warranty legal? 15 Mar 2014 (Ask HJ)
  I have just collected a second hand Vauxhall Corsa from our local car dealership and have been given a 'six month specific warranty'. The warranty details...
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  I've bought a MINI Cooper with a gearbox fault - am I covered under consumer protection for the cost of repairs? 10 Sep 2010 (Ask HJ)
  I've just purchased a MINI Cooper 54 plate, costing me £6299 from a small dealer. I have finance on the £6000, and have paid £299 cash. I bought it on...
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  Dealer misled me about a preregistered car - can I take legal action? 28 May 2017 (Ask HJ)
  I bought a pre-regisered car. At the time of buying, the risk involved (driving a car which is not registered under my name) wasn't mentioned. My understanding...
• Alfa Romeo jts - Engine Failure on approved car 27 Jul 2010 (Forum)
  The fault is defiantly internal, and the bill is already fairly substantial just finding out what is wrong with it :( I'm worried about the warranty covering any repairs on the car (I dont trust it for some reason - and I'm sure they will try and wiggle their way out of paying.) Would i have any case against the dealer within consumer rights / sale of goods act - should it get that far? Any advise would be gratefully received. KA.  
• My dealer doesn't seem to care 23 Dec 2006 (Forum)
  Even after complaining to the groups MD almost a year ago the dealer still does not seem to think i deserve either to be treated fairly or expect a reasonable amount of care. As consumers we have rights under the sale of goods acts but getting them enforced is all down to us. It says above this box "no naming and shaming" - ok, that's the rules here but I wish someone had told me about my dealer before I bought my car - and as for the manufacturer caring, just don't expect that - get ready to be told that your complaints is with the dealer who sold the car, not the maker.
• Drifting Fiat Punto (follow-up) 14 Feb 2002 (Forum)
  She found that when she was toodling down the M5 at about 60 or 70 mph the car would occasionally drift to left or right for no apparant reason. A bit like being blown off course in a strong wind but it happens on windless days. A couple of you kindly suggested possible reasons for this and indicated a trip to the dealer.
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  Mazda CX-3 blocked heater matrix - will my warranty cover it? 22 Feb 2022 (Ask HJ)
  I have a Mazda CX-3, which I bought from new from a Mazda dealer. It has a full service history and 14,500 miles. As of the past few months the air conditioning...
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  I unknowingly bought a remapped van - do I have to pay to fix the problems this remap has caused? 5 Jun 2018 (Ask HJ)
  I bought a 2013 Volkswagen Transporter from a Volkwagen commercial van dealer in Wales six months ago. I've already had the van back there for a couple...
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  Who is liable for fault on my Audi A4? 19 May 2012 (Ask HJ)
  I bought an Audi A4 on 02/11/2011 from Midlands Motors in Birmingham. There was a 2 year external warranty offered. Approx 1 month & 400 miles ago...
• Choice Anxiety 11 Oct 2007 (Forum)
  A fair few posters on this forum have appeared to be suffering from what has recently been coined 'choice anxiety'. More and more people are now stressing over whether they have made the 'right' decision, and mostly it's not concerned with life-changing events - but rather 'consumer-related' issues (such as car buying). I believe people can even pay for counselling. So we get people endlessly stressing over whether they go for a particular make/model/spec of car, as though their life is going to end if they erroneously choose the "pre-'05 facelift", or whatever.
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  A buyer bought, modified and then broke a car I sold him. Can he legally claim money from me? 12 Jan 2021 (Ask HJ)
  I live in Scotland and sold a car privately to someone from England, the new owner later sent me a text to say it was running fine after he had done a...
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  Dealer is refusing to refund for work done on a faulty van - what are our options? 13 Jul 2017 (Ask HJ)
  I recently purchased a used Volkswagen Transporter T5 automatic from a used car dealer. The van came with very little service history and due to its mileage...
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  What are my legal rights against a dealer who sold me a car without a service history? 8 Feb 2017 (Ask HJ)
  My 2015 Mercedes-Benz A45 AMG was used and advertised by a dealer. The advert stated it had a performance exhaust fitted (an extra) and a full Mercedes-Benz...
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  I've bought the wrong car - can I get a refund? 27 May 2014 (Ask HJ)
  Last week I bought what I believed to be a Chrysler Grand Voyager from a dealer in Newcastle. I live in a remote area of Scotland so had to do my research...
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  Garage will remove particulate filter to fix the warning light - is that legal? 6 May 2014 (Ask HJ)
  I purchased a 2006 VW Golf from a second hand dealer approximately 1 month ago. Recently the engine management and particulate filter warning lights came...
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  Dealer can't fix the used car I bought 28 Sep 2012 (Ask HJ)
  I bought a 13 month old 20,000 mile Peugeot 3008 from Peugeot dealer 4 weeks ago. There were about 7 or 8 issues needing attention when I picked car up...
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  Bought used van- air con not working 11 Sep 2012 (Ask HJ)
  07 June 2012- I bought a van from Anchor Vans 06 July- drove van for first time after buying it, air con was not working 20 July- local garage did air...
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  Issues when buying a motorhome - where do I stand? 21 Mar 2012 (Ask HJ)
  I recently purchased a very expensive motorhome from a dealer. Before completing the purchase the dealer agreed to rectify an engine manangement warning...
• Nissan Leaf - Refusal of Short Term Right to Reject 16 Mar 2022 (Forum)
  I booked it into a Nissan garage to have it looked at and received a report back that stated the front anti-roll bar bushes needed replacing and both o/s and n/s would need to be done, on top of that they also stated that the 12v battery was only at 50% capacity and there was an outstanding recall on the car. After gaining some further advice from CAB I was told that I had a short term right to reject, within 30 days under the Consumer Rights Act 2015. So, I did this under the 'unsatisfactory quality' clause of the Act.    I emailed the dealer, and explained the situation and exercised my right to reject under the CRA due to unsatisfactory quality.
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  My newly-bought used car has a cracked alloy. What are my rights with the dealer? 20 Nov 2020 (Ask HJ)
  I bought a used approved 2018 Mercedes E-Class from a Jaguar dealer. It's still under manufacturer warranty and I opted for year extended dealer warranty....