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Can I reject a car over missing service history? 17 Oct 2013 (Ask HJ)
I bought a 2010 Range Rover a few weeks ago from a dealer who had just obtained the car. At the time the service log was missing, but I was told it was... -
Should the dealer replace a failed lambda sensor in the Porsche Boxster I bought three weeks ago? 12 Oct 2013 (Ask HJ)
Three weeks ago I purchased a 2002 78,000 mile Porsche Boxster 3.2 S from an independent dealer, after first having had the car inspected by Peter Morgan... -
Can I take my warranty insurer to court over their refusal to pay a claim? 5 Oct 2013 (Ask HJ)
I am in dispute with a warranty insurer. In July 2011, I bought a warranty from this firm at the same time as I bought a secondhand car from a motor trader... -
Bought a used car from a dealer, but it keeps braking down - can I demand a refund? 19 Sep 2013 (Ask HJ)
We brought a 2001 Volkswagen Polo two months ago from a dealer. After one month it broke down with a clutch problem, we informed the dealer and he said... -
Salesman failed to inform me about impending £500 service – what can I do? 12 Sep 2013 (Ask HJ)
I bought a used 2009 Volkswagen Golf a few months ago. The salesman who sold me the car failed to mention that, when the car turns four years old, it will... -
Can we ask for a replacement for our Skoda Citigo due to a faulty gearbox? 7 Sep 2013 (Ask HJ)
We bought a new Skoda Citigo last September from a Skoda dealer. From the first day until now we have a serious problem engaging first and reverse gears.... -
Who is responsible for a bad repair - the RAC or the garage they nominated? 7 Sep 2013 (Ask HJ)
I recently had to call out the RAC for a breakdown (snapped clutch cable), which could not be repaired at the roadside. As I was local to where I lived,... -
Mini Cooper gearbox issues - can I ask BMW Mini for compensation 26 Jul 2013 (Ask HJ)
My 2008 Mini Cooper developed a gearbox whine a few weeks ago and I took it in to the local dealer for diagnostics, where they found a faulty gearbox... -
Problems with recently bought used car 4 Jul 2013 (Ask HJ)
Four months ago I bought a used 2005 Vauxhall Zafira, with 44,000 miles on the clock from a used car dealer for £4000. It has been rarely used since I... -
I bought a duff second hand car. Can I get a refund? 25 Nov 2012 (Ask HJ)
Eight weeks ago, I bought a secondhand car for £2500. After I drove away, I had various problems: Broken reverse light Brake light out Front fog light... -
I've bought a used car with a major fault - is it the dealer's responsibility to repair it? 8 Nov 2012 (Ask HJ)
Two weeks ago I bought a used car from a small dealer with a three-month warranty. I have just found that there is a split in the main turbo hose. I have... -
Why aren't consumable fluids included in Peugeot's service plans? 8 Nov 2012 (Ask HJ)
A word of warning for other readers. We took out a tailor made service plan for our then 3-year-old Peugeot 207 provided by our local dealer. The brochure... -
Issues with my used Smart car. 20 Sep 2012 (Ask HJ)
I purchased a car from a dealer 5 weeks ago. At the time he had said he had replaced all the plugs but if had problems to bring the car back. 2.5 weeks... -
3 Series misfiring 8 Jul 2012 (Ask HJ)
I have owned this car since February 2012, local BMW dealership investigated intermittent engine misfire in February and advised loose coil pack, but a... -
Neglected facts/safety issue from main dealer purchase 29 Sep 2011 (Ask HJ)
On the 15/09/2011 I purchased a 57' Nissan X Trail (New Shape) from the main dealer, Cooperative Group, 200 miles from where I live. Before purchase I... -
Water pump seized after six days 24 Jun 2011 (Ask HJ)
I have just bought a Vectra from a dealer, the dealer provided it with a third party warranty covering up to £500 parts and labour. Within 6 days of... -
Warranty from small dealer? 9 May 2011 (Ask HJ)
My stepson recently purchased a 2007 Ford Focus that had been advertised on eBay by a private dealer (trading from home, but with trade plates, VAT registered... -
Touareg valve chest problem 28 Mar 2011 (Ask HJ)
I have a Volkswagen Touareg on an 05 plate, which I bought three-months-old from Volkswagen dealer. All the servicing had been done by VW but the last... -
Timing belt snapped on first journey 18 Mar 2011 (Ask HJ)
I purchased a Volvo C70 convertible on 25th March from a Birmingham car dealer that stocks over 50 cars. The timing belt snapped on the way home between... -
I bought a 2004 Audi A4 with a gearbox fault two weeks ago - should the dealer repair the gearbox? 11 Jun 2010 (Ask HJ)
I bought a 2004 Audi A4 1.8t Avant S Line with 75,000 on the clock from a dealer in Doncaster. I paid £8500 which included six months' tax. After a couple...
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