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I bought a classic car described as 'immaculate' but it has many faults - can I return it and get a refund? 24 May 2019 (Ask HJ)
I bought a fully refurbished 1972 MGB Roadster seven days ago which was advertised as immaculate, in as new condition, mileometer reset to zero, essentially... -
Nissan Juke key fault - Can I reject the car? 15 Jun 2016 (Ask HJ)
I have a private leasing agreement for a Nissan Juke on a three year deal. I took delivery of the vehicle three months ago and within days the yellow... -
Faulty MINI Cooper Clubman - who's to blame? 3 May 2016 (Ask HJ)
I have owned from new a MINI Cooper Clubman Diesel which has been supplied and serviced by our local main dealer. The car has been through four turbos... -
My warranty company won't replace my Citroen C3's catalytic converter - what should I do? 26 Jun 2010 (Ask HJ)
I am the owner of a 2005 Citroen C3. I bought it on 31 January this year from a local garage. At the time of sale I also purchased a 12-month three star... -
Can a dealer sell a car without a valid MoT? 17 Jun 2025 (Ask HJ)
An elderly friend bought a second hand car last October from a well known VW dealership in Cambridge. She has now discovered that she has no MoT or service... -
Goodwill from Volkswagen regarding TSI engine problems 16 Dec 2015 (Ask HJ)
I have a 2010 Mark VI 1.4 TSI Golf. The engine fault light came on suddenly so I took it straight to a Volkswagen garage to be told it needed to strip... -
Bought a used car with faults - who should pay for the repairs? 13 May 2014 (Ask HJ)
We bought a used Ford Galaxy from a car supermarket recently, but noticed the car has no parcel shelf. After complaining, the car supermarket said they... -
My BMW X3 was supplied with the wrong tyres - is the dealer liable? 13 Oct 2012 (Ask HJ)
I recently bought a 2007 BMW X3 M Sport from a BMW dealer. The car was sold to me with non-BMW approved tyres fitted, although they were of correct size... -
Bought used car last week, engine light on two days ago 5 Apr 2016 (Forum)
I understand that the Consumer Rights Act, as of Oct 2015, gives a right to reject the vehicle within 30 days of purchase for a full refund if it is not fit for purpose or it is not as described or if it is not of satisfactory quality. -
MG TF - Used car warranty - what are my rights? 16 May 2012 (Forum)
Having carefully checked the wording of their terms & conditions I would have been reluctant to take out a warranty that was so prejudiced against the consumer. Does anybody have any advice to offer on my rights? -
Dealer making it difficult for me to get car fixed 3 Jul 2020 (Forum)
They also confirmed that there is a clear Consumer Rights Act situation. I offered to connect the dealer with my local garage for a call to give the technical explanation on what is required and why. However the dealer is now saying I have to get the car to them for the fix. -
I bought a car that I was unaware had previously been rejected as faulty - and it's now faulty again. What do I do? 16 Oct 2017 (Ask HJ)
I recently purchased a 2008 Lexus IS 250 from a dealer. It has a fault that has been diagnosed as faulty VVTI controllers (cam gears). The dealer is rejecting... -
Just bought a used car from a dealer, now discovered problems - where do I stand with getting it fixed? 4 Aug 2017 (Ask HJ)
I bought a used 2011 Ford Mondeo for £6795 from a dealer at the weekend, but only after collecting it on Tuesday have I noticed a couple of problems. Firstly,... -
Is the diagnostic check on my Jeep Patriot, as well as the repair work, covered by my dealer's three month warranty? 16 Feb 2017 (Ask HJ)
I recently bought a used Jeep Patriot from a dealer and was given a three month basic warranty from them. It developed an oil leak so I called the garage... -
My warranty does not cover my broken 2015 For Focus because the wrong oil was used - what do I do? 6 Feb 2017 (Ask HJ)
I bought a 2015 Ford Focus ST TDCi and have done 17,402 miles. It has now broken and I've been told by Ford it is not covered by warranty because the wrong... -
Kia warranty invalid due to missing records 6 Oct 2016 (Ask HJ)
We purchased a used Kia Soul three months ago. The car is 3.5 year old and we specifically bought it because of Kia's long warranty. When we brought the... -
Alfa Romeo 159 broken down after 10 days 29 Sep 2016 (Ask HJ)
I bought a 2010 Alfa Romeo 159 2.0 JTDM 10 days ago from a reputable car supermarket. On changing the water pump and cam belt, my local Alfa specialist... -
Bought a car six weeks ago but still haven't got the V5C 8 Jan 2016 (Ask HJ)
I bought a car from a used car dealer forecourt 6 weeks ago. Two weeks ago I rang the dealer as the V5C registration document had still not arrived - I... -
Warranty issues with used car 19 Oct 2015 (Ask HJ)
I bought a Freelander in Sep but less than two weeks after two wheel bearings have gone, warranty company refuse to cover costs, the garage we purchased... -
Replacement engine for four year old Volkswagen 8 Aug 2015 (Ask HJ)
I have a four year old Volkswagen people carrier bought brand new and serviced by Volkswagen. Recently it has been losing power and the dealer is charging...
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