Kia warranty invalid due to missing records

We purchased a used Kia Soul three months ago. The car is 3.5 year old and we specifically bought it because of Kia's long warranty. When we brought the car the car salesman said the car had 3.5 years left of its original seven year warranty. This is also stated on the invoice.

However, it seems that the warranty is not intact as the second service was done four months and 2000 miles over the warranty stipulations. Also the paintwork warranty section in the handbook has only been stamped once at first service. What should we do?

Asked on 6 October 2016 by andy david

Answered by Honest John
Reject the car because it is not the car you were promised and is not the car you bought. Or come to a settlement whereby the dealer refunds you £1,000 in lieu of the warranty. See: www.honestjohn.co.uk/faq/consumer-rights/
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