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I bought a faulty car and want to reject it - do I have to let the garage attempt to fix it first? 4 Jan 2018 (Ask HJ)
I bought a 2014 Audi A3 S-Line from Norwich Audi, they delivered it to me in Coventry, sight unseen and from the day I received the car it had an unusual... -
I bought a car six months ago and the clutch now needs replaced - what are my rights? 4 May 2018 (Ask HJ)
I bought a 2015 Citroen C1 with 26,000 miles on it six months ago, which was serviced before I had it delivered. A month in, I first used the horn, and... -
Can we reject our Mazda MX-5 because of its gearbox problems? 6 Jul 2010 (Ask HJ)
Back in March we bought a Mazda MX-5. It's a 2007 57-plate 2.0 Sport. We test drove it and thought the gearbox was a little tricky to get into first gear... -
My new hybrid keeps showing low battery warnings - should I reject it? 5 Jun 2024 (Ask HJ)
I've recently purchased a new Toyota Corolla hybrid. In the last four weeks, despite frequent driving with some long journeys, I've received repeated 12v... -
The cambelt in my Citroen has deteriorated despite only owning the car for seven months, what are my options? 29 Nov 2023 (Ask HJ)
I have a Citroen Grand C4 SpaceTourer. It was registered in March 2019, and I bought it second hand in April 2021. A few months ago, the car cut out and... -
Ford Fiesta EcoBoost cam belt failure, can I claim? 24 Jun 2022 (Ask HJ)
I have a 2014 Ford Fiesta EcoBoost. In October 2020, at 37,000 miles, it was fitted with a new engine free of charge by Ford because there were apparently... -
Can a car have four different tyres? 25 Apr 2022 (Ask HJ)
My son purchased a 2018 Volkswagen Golf TSI with 2600 miles on the clock last week. I subsequently noticed that all four tyres were different brands -... -
Buying a used car - is four previous owners too many? 26 Nov 2020 (Ask HJ)
When buying from a dealer, should I be put off if the car has had lots of previous owners? I've found a nice Lexus CT 200h with 63k miles on the clock,... -
Should a clutch that was already failing be covered under warranty, even if it's considered wear and tear? 24 Aug 2018 (Ask HJ)
When a dealership offers an approved used car for sale with the final year's balance of the manufacturer's warranty still in place, is it fair to expect... -
New Astra XP Van: Turned out to be damage repaired - what can I do? 20 Feb 2013 (Ask HJ)
Having picked up a pre-reg Astra Van, it was registered seven days before I bought it, I got home and noticed the side had been extensively repaired. I... -
Dealer good will - how far should it go? 28 Dec 2011 (Ask HJ)
My sister in law recently bought a 54 reg Mercedes CLK 270CDi auto with 130k on it. Over Christmas she came to stay with us for a few days which involved... -
Brand new Toyota Aygo - water leaks 25 Jul 2011 (Ask HJ)
I have just purchased a brand new Toyota Aygo Go MMT which I collected on 7 July 2011. On Friday I took it for its first real run - West Wales - West... -
Not what it steamed 25 Apr 2009 (Ask HJ)
I bought a 48k mile 2002 FIAT Punto from a second-hand dealer two weeks ago for £2,200. I also bought 3-month warranty. After one week I needed to put... -
Which vehicles would offer my wife easy access to the front seat? 27 Oct 2025 (Ask HJ)
Which vehicles would offer my wife easy access to the front seats? We are both 70 years old and she has had some hip issues. I recently replaced my Ford... -
My car developed a fault just out of the warranty period - should I have to pay for work to be done on it? 18 Apr 2018 (Ask HJ)
My 2015 Ford Fiesta has done 36,000 miles, I've had it from new. It's five weeks out of warranty and the the engine management light came on. It was a... -
Missing service history - what are my rights? 13 May 2014 (Ask HJ)
I recently purchased a used (2012) BMW X3 from a franchised dealer. The dealer confirmed in writing that the vehicle had a full service history and was... -
The dealer who sold us a secondhand Golf is refusing to fix an idle problem - how should I proceed? 21 Mar 2011 (Ask HJ)
I should be grateful for your advice on the following issue. My daughter bought a secondhand Volkswagen Golf 1.6 SE 2003 60,000 miles for £4,000 from a... -
The head gasket has gone a car we bought two weeks ago - should we reject it? 13 Oct 2025 (Ask HJ)
I have recently (2 weeks today) purchased a car through a sales garage. After six days the car engine warning lights came on and it went in to limp mode.... -
Can my daughter reject her faulty car? 17 Nov 2023 (Ask HJ)
My daughter bought a Mokka X Elite on the 7th August, after six days the engines management light came on. She contacted the garage who after a discussion... -
A dealer is refusing to honour a six month warranty - what do we do? 11 Apr 2023 (Ask HJ)
A friend of mine bought a car from a dealer with six months warranty. After five months the head casket has blown and they are refusing to repair it. Where...
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