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  Cam belt failure - is my local garage liable? 4 Aug 2014 (Ask HJ)
  I brought a used car from an independent garage 10 months ago with a newly changed cam belt by the same garage. Five months and 8000 miles later the cam...
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  How do we get a refund for a faulty car? 19 Jul 2013 (Ask HJ)
  We recently bought a 2012 Ford Galaxy. We have driven it four times and had an engine malfunction warning come up three times. We have only had the car...
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  My second hand Audi has accident history 19 Jun 2013 (Ask HJ)
  I bought a 2011 Audi A7 Quattro from a main dealership in Yorkshire for £34,000 in August 2012. However, in May this year the paint was peeling off in...
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  Is it reasonable for a dealer to replace my RX-8 alternator three weeks after sale? 4 May 2013 (Ask HJ)
  I've just bought a 2006 Mazda RX-8 with only 32,000 miles from a local independent dealer. The alternator on the car has failed after only owning the car...
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  My car's service history was missing - now it's fictional 14 Nov 2012 (Ask HJ)
  I bought my 2009 Vauxhall Antara from Motor Parks (Preston) in Sept 2012. At the time, I was told by Salesman that it was ex-Mobility, and had a full service...
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  Who pays for the problematic exhaust? 26 Aug 2012 (Ask HJ)
  My son bought an Audi A6 2004 model from an independent dealer. After 2 weeks the exhaust needs replacing. The garage initially said it would not pay as...
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  Problematic FIAT Multipla 23 Jul 2012 (Ask HJ)
  I bought a 54 plate Fiat Multipla Mk 2 from a dealer in May. It has FSH yet it keeps going wrong. The dealer replaced a front strut then (very reluctantly)...
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  Returning a problem car 4 Oct 2011 (Ask HJ)
  Long suffering with an Audi I've bought. The dealer has said the car is repaired and being picked up tomorrow. He wants me to go and pick it up. This is...
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  Should the dealer pay? 20 Apr 2011 (Ask HJ)
  I bought a 2005 Saab Vector TiD (c, 43k miles) about a month (and 1,300 miles ago) from a Vauxhall Dealer, he provided a 3 month Dealership Warranty which...
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  My car needs a new clutch but the warranty doesn't cover it. What can I do? 16 Aug 2010 (Ask HJ)
  i bought a car in April 2010 and last week either the clutch or slave/master cylinder has gone. The car has three months' original Peugeot warranty left,...
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  Santa Fe is rusting away - do I have any recourse with Hyundai? 2 Dec 2016 (Ask HJ)
  I have just MoT'd my 60 plate Hyundai Santa Fe with 45k on the clock. I have been told that the engine sub frame is badly corroded and needs replacing...
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  Lied to by dealer over missing service history 17 Sep 2016 (Ask HJ)
  I bought a used Vauxhall Astra GTC last year from a main dealer. All seemed well until I brought it home and found the service history was missing. I contacted...
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  Faulty used car - where do I stand? 8 Nov 2015 (Ask HJ)
  I bought a 2010 Renault Grand Scenic in June of this year from a well know dealership. The car had full service history (last service April 2015). It had...
• Land Rover Discovery 4 - Land Rover After sales 26 Oct 2018 (Forum)
  My question in I am paying for a car that is now sitting at the dealership for more than 2 months. Is this acceptable?  what are my rights as a consumer if any. Many thanks.
• Ford Focus Clutches - Honest John Appears on BBC TV 24 May 2015 (Forum)
  In case anyone didn't happen to see the programme, Honest John appeared in the BBC 1 consumer rights show "Don't Get Done Get Dom" yesterday morning!  Presenter Dominic Littlewood, as it happens, is actually a former used car dealer! Still currently available for viewing on BBC iPlayer, link here: http://www.bbc.co.uk/iplayer/episode/b05whfrx/dont-get-done-get-dom-series-9-14-clutch-trouble If you don't want to sit through the whole programme, HJ appears at 27:20 in.
• ECU repaired and failed 7 days later - any advice 18 Jun 2010 (Forum)
    I've been told that the ECU has failed and will almost definitely need a new one. What rights do I have as a consumer?  I paid £300 for the original repair which has failed a week later. Any advice?  
• Mk3 Golf GTI : Broken ECU 9 Mar 2004 (Forum)
  I took it back to the formentioned reptutable garage and the problem has now turned out to be a knackered ECU, which they are wanting the best part of £1500 to replace...parts and labour My question is, do I have any rights as a consumer to question/claim the garage as liable for the damage as what WAS an intermittent fault is now a permanent one?
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  Bought a used car - problem with gearbox.I want a refund - seeking advice on legal rights. 6 May 2016 (Ask HJ)
  Good day to you Honest John, I purchased a Peugeot 206 automatic for £1200 on 11th April this year.It was advertised as trade,and although the dealer...
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  We bought a used car which is now off the road indefinitely with a fault - should we be offered a replacement? 13 Aug 2019 (Ask HJ)
  We purchased a 2017 Land Rover Discovery with 47,000 miles in April this year form a Land Rover dealer. The purchase price was £40,000. The car developped...
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  Rejecting a used car? 2 Mar 2013 (Ask HJ)
  We purchased a Ford Focus Titanium in June 2012 from a dealer. Some paintwork issues were pointed out to us (via a worksheet in window of car) and we...