How do we get a refund for a faulty car?
We recently bought a 2012 Ford Galaxy. We have driven it four times and had an engine malfunction warning come up three times. We have only had the car a month, but it has spent the last two weeks at the garage.
My husband became concerned and contacted the previous owner who said that the car had done this from new. Obviously the car is covered by warranty, but we don’t feel confident with it anymore. What can we do?
My husband became concerned and contacted the previous owner who said that the car had done this from new. Obviously the car is covered by warranty, but we don’t feel confident with it anymore. What can we do?
Asked on 19 July 2013 by Sassy J
Answered by
Honest John
If you bought it from a dealer, reject it for a full cash refund. You have the evidence from the previous owner that the car has been faulty from day 1. Law here: www.honestjohn.co.uk/faq/consumer-rights/
Similar questions
I purchased a used 106k-mile Ford Galaxy 1.9 diesel automatic from a garage in Lincoln in April 2007. In the first month the gearbox had to be replaced at extra cost to myself. Since then I have had numerous...
When I bought a used car recently, I asked about the MOT and was told it was done on the 7 October. I then asked about advisories and was told it had none. The car is three years old with 9750 miles and...
I wrote to you a few weeks ago about a fuse box fire in our 2013 Volkswagen Passat, which we have owned for almost six months now. We got our car back from the dealer on 19 October and everything thing...
Related models
.jpg?width=115&height=75&rmode=crop)
Good to drive and comfortable. Versatile with foldaway seats. Generally good quality. Diesel automatic option. Plenty of room in all back seats.
.jpg)
