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Faulty MINI Cooper Clubman - who's to blame? 3 May 2016 (Ask HJ)
I have owned from new a MINI Cooper Clubman Diesel which has been supplied and serviced by our local main dealer. The car has been through four turbos... -
My warranty company won't replace my Citroen C3's catalytic converter - what should I do? 26 Jun 2010 (Ask HJ)
I am the owner of a 2005 Citroen C3. I bought it on 31 January this year from a local garage. At the time of sale I also purchased a 12-month three star... -
Can a dealer sell a car without a valid MoT? 17 Jun 2025 (Ask HJ)
An elderly friend bought a second hand car last October from a well known VW dealership in Cambridge. She has now discovered that she has no MoT or service... -
Goodwill from Volkswagen regarding TSI engine problems 16 Dec 2015 (Ask HJ)
I have a 2010 Mark VI 1.4 TSI Golf. The engine fault light came on suddenly so I took it straight to a Volkswagen garage to be told it needed to strip... -
Bought a used car with faults - who should pay for the repairs? 13 May 2014 (Ask HJ)
We bought a used Ford Galaxy from a car supermarket recently, but noticed the car has no parcel shelf. After complaining, the car supermarket said they... -
My BMW X3 was supplied with the wrong tyres - is the dealer liable? 13 Oct 2012 (Ask HJ)
I recently bought a 2007 BMW X3 M Sport from a BMW dealer. The car was sold to me with non-BMW approved tyres fitted, although they were of correct size... -
I bought a car that I was unaware had previously been rejected as faulty - and it's now faulty again. What do I do? 16 Oct 2017 (Ask HJ)
I recently purchased a 2008 Lexus IS 250 from a dealer. It has a fault that has been diagnosed as faulty VVTI controllers (cam gears). The dealer is rejecting... -
Just bought a used car from a dealer, now discovered problems - where do I stand with getting it fixed? 4 Aug 2017 (Ask HJ)
I bought a used 2011 Ford Mondeo for £6795 from a dealer at the weekend, but only after collecting it on Tuesday have I noticed a couple of problems. Firstly,... -
Is the diagnostic check on my Jeep Patriot, as well as the repair work, covered by my dealer's three month warranty? 16 Feb 2017 (Ask HJ)
I recently bought a used Jeep Patriot from a dealer and was given a three month basic warranty from them. It developed an oil leak so I called the garage... -
My warranty does not cover my broken 2015 For Focus because the wrong oil was used - what do I do? 6 Feb 2017 (Ask HJ)
I bought a 2015 Ford Focus ST TDCi and have done 17,402 miles. It has now broken and I've been told by Ford it is not covered by warranty because the wrong... -
Kia warranty invalid due to missing records 6 Oct 2016 (Ask HJ)
We purchased a used Kia Soul three months ago. The car is 3.5 year old and we specifically bought it because of Kia's long warranty. When we brought the... -
Alfa Romeo 159 broken down after 10 days 29 Sep 2016 (Ask HJ)
I bought a 2010 Alfa Romeo 159 2.0 JTDM 10 days ago from a reputable car supermarket. On changing the water pump and cam belt, my local Alfa specialist... -
Bought a car six weeks ago but still haven't got the V5C 8 Jan 2016 (Ask HJ)
I bought a car from a used car dealer forecourt 6 weeks ago. Two weeks ago I rang the dealer as the V5C registration document had still not arrived - I... -
Warranty issues with used car 19 Oct 2015 (Ask HJ)
I bought a Freelander in Sep but less than two weeks after two wheel bearings have gone, warranty company refuse to cover costs, the garage we purchased... -
Replacement engine for four year old Volkswagen 8 Aug 2015 (Ask HJ)
I have a four year old Volkswagen people carrier bought brand new and serviced by Volkswagen. Recently it has been losing power and the dealer is charging... -
Two DPF failures in 12 months - can I take legal action? 10 Nov 2014 (Ask HJ)
I own a Vauxhall Corsavan 1.3 CDTI, which has suffered its second DPF failure in 12 months. Vauxhall informed me that the first failure was down to me... -
Broken gearbox - should the seller pay for repairs? 12 Aug 2014 (Ask HJ)
My daughter purchased a used Peugeot 3008 (2010) with 60,000 miles on the clock and full service history from a car supermarket. Yesterday it broken down... -
Blistering on Skoda alloy wheels – what should I do? 15 Apr 2014 (Ask HJ)
I own a 2013 Skoda Octavia Scout and a few weeks ago I noticed blisters on two of the alloy wheels. I returned the car to the dealer, but they said the... -
Car failed after just one month and dealer won't repair - what are my options? 13 Feb 2014 (Ask HJ)
I recently bought a used Fiat Stilo (2002) with a guaranteed mileage of 70,000. The car was sold with a three month warranty, but the dealer never gave... -
Buying a used car - how can I check for accident history? 15 Dec 2013 (Ask HJ)
I am looking at buying a used SEAT from a main dealer. I have negotiated a good deal, but the seller is some distance from where I live. The car comes...
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