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My used car has had faults since I bought it - will my warranty cover them? 25 Sep 2017 (Ask HJ)
I purchased a used Jeep Wrangler from a dealer for £20,000. They told me the car had been serviced by themselves, including all oil changes. Upon driving... -
The paintwork is blistering on my Mercedes-Benz SLK - what should I do? 18 Apr 2017 (Ask HJ)
I bought a 2014 Mercedes-Benz SLK in Fire Opal Red five months ago. There is micro blistering of the paint which is worse at low temperatures and then... -
Bought an unreliable used car - what are my rights? 9 Dec 2016 (Ask HJ)
I purchased a used car six weeks ago. The trader only gave me one month’s warranty as standard, but provided 12 months’ cover for an additional cost. Since... -
Dealer refuses to pay for clutch repair - what should I do? 19 Apr 2016 (Ask HJ)
I recently purchased a Vauxhall Astra from a dealer. I have had the car for five months and done 2000 miles. The car has 10,000 miles in total on the clock... -
Mini restoration nightmare - what are my rights? 27 Apr 2015 (Ask HJ)
Our classic Mini has been restored at a cost of £8500 in parts and labour. However, since getting the car back, we've discovered that it doesn't run. It... -
Can I reject a used car? 18 Nov 2013 (Ask HJ)
We recently bought a Peugeot 306 for £550 with 12 months MOT and tax. The car has broken down multiple times and is also suffering electrical faults. I... -
Why does my Audi A4 Executive's radio come on automatically when I start the car? 5 Feb 2011 (Ask HJ)
I have an Audi A4 Executive saloon, bought new in September 2009. The radio comes on as soon as the engine is started. I have visited our local Audi dealer... -
Slippery clutchtomer 12 Jun 2010 (Ask HJ)
About 3 months ago I bought a Renault Clio from a faraway franchised dealer with a 1-year warranty. I took it into my local Renault dealer recently to... -
Faulty SEAT Ibiza - am I entitled to a refund? 29 Jan 2015 (Ask HJ)
Three months ago I bought a 2011 SEAT Ibiza Cupra 1.4 TSI with 180PS. Since then I have noticed that the car uses a lot of oil. About a litre every 1000... -
Selling a car privately - do I provide a warranty? 7 Dec 2021 (Ask HJ)
I'm currently selling a 2016 Peugeot 5008 with 66,000 miles on the clock on behalf of a friend. It's a one owner car with full history, no faults at all,... -
Can I reject my Volkswagen T-Roc 1.5 for the software issues that make it stutter? 28 Jul 2020 (Ask HJ)
I bought a new Volkswagen T-Roc 1.5 with a manual gearbox in March 2020. I complained about the kangarooing issue just after I bought it for the full amount... -
Dealer lied about number of owners and service history on my car. What are my rights? 3 Jun 2020 (Ask HJ)
I recently bought a Volvo V40 from a garage. It was advertised as having one former keeper, yet so far I have found three - the first being a leasing company.... -
Bought a used Audi and discovered it needs £2k of work - what are my rights? 15 May 2014 (Ask HJ)
I paid a £500 deposit on an Audi A6 2.7 diesel Avant with 57,000 miles on the clock. I asked if the car could be taken to an Audi specialist nearby for... -
Mechanical faults in my Volvo XC60 10 Jan 2013 (Ask HJ)
My Dad has been having horrendous trouble with his Volvo XC60. He purchased it from new in June 2011. Since then it has spent many, many weeks back at... -
BMW won't pay for a repair under warranty 27 Mar 2012 (Ask HJ)
In late January I purchased an 04 plate 645ci from a BMW main dealer. It came with a full year's BMW used car warranty. Since then, the car has been... -
I bought a used MINI Cooper with a number of faults - is the dealer responsible for fixing them? 15 Feb 2011 (Ask HJ)
I bought a second-hand MINI Cooper in December from a Mercedes-Benz dealer. It has a 3-month warranty, which expires at the end of next week. Due to the... -
I've bought a car with missing documents - what can I do? 21 Dec 2021 (Ask HJ)
I purchased a 68 plate SEAT Ateca two weeks and a number of items were missing. At the time of the sale, the dealer pointed out to me that the V5 was... -
I can't drive my car with the warning light on but the dealer won't look at it. What do I do? 13 Mar 2020 (Ask HJ)
Six weeks ago, my six-month-old BMW G20 3 Series had an engine management light come on. I called my dealer and booked it in (10 days was first appointment).... -
I bought a classic car described as 'immaculate' but it has many faults - can I return it and get a refund? 24 May 2019 (Ask HJ)
I bought a fully refurbished 1972 MGB Roadster seven days ago which was advertised as immaculate, in as new condition, mileometer reset to zero, essentially... -
Nissan Juke key fault - Can I reject the car? 15 Jun 2016 (Ask HJ)
I have a private leasing agreement for a Nissan Juke on a three year deal. I took delivery of the vehicle three months ago and within days the yellow...
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