Refine by channel:
Ask HJ (1197)
Forum (188)
News (67)
Article (13)
FAQs (3)
productReview (3)
Sort by: Relevance | Newest first | Oldest first
-
I've bought a Toyota Yaris which has turned out to be an ex-rental car. Do I have any recourse? 1 Sep 2010 (Ask HJ)
I bought a nearly-new Toyota Yaris from a Toyota dealer. When the logbook came through I found it was ex-rental. I wouldn't have paid so much had we known.... -
Jeep Cherokee - Consumer rights with used car? 14 Feb 2015 (Forum)
I explained all of the above to him and he told me that he never said that at point of sale and that he had only changed the oil and oil filter and that I should have known that. He then began to shout at me and talk over me whilst I was trying to explain my dilemma and consumer rights. He then shouted at me to come and pay £1000 and he'll see me in court. I feel very shaken by the whole experience and do not wish to have any further dealings with that man. Can anyone point me in the right direction please? -
Ford Kuga engine failure - what are my rights? 28 Mar 2015 (Ask HJ)
My five year old Ford Kuga with 48,000 miles on the clock requires a new engine. Ford doesn't think this is unreasonable and refuses to pay for the repairs.... -
The air con has stopped working in a used car we bought two months ago - what are our rights? 13 Apr 2017 (Ask HJ)
My daughter bought a used 2011 Vauxhall Astra 1.2 with 76k miles on clock in Feb this year with a 3 month warranty, but the air-con has stopped working.... -
Got a problems with a used car - what are my rights? 15 Oct 2016 (Ask HJ)
I bought a 2012 Volkswagen Passat two weeks ago from an independent dealer. I took it to a Volkswagen dealership today to replace the cam belt (it has... -
Should we reject our Land Rover Discovery Sport? 5 Jun 2016 (Ask HJ)
My sister bought a Land Rover Discover Sport two weeks ago. She went back to the dealer yesterday to have some scratches sorted out. However, when the... -
Bought a clocked car 11 Jul 2015 (Ask HJ)
We bought a 2013 SEAT Leon last week with 18000 on the clock for £9500. We have just found out the car has been clocked. Are we within our rights to return... -
MINI power steering pump failure - Should the dealer pay? 13 Dec 2013 (Ask HJ)
The power steering pump (PSP) has failed on my wife's 2004 MINI. I understand that this is a common problem and my local dealer has refused to offer any... -
My brand-new Mercedes-Benz C-Class is suffering from repeated faults. Can I return it? 11 May 2013 (Ask HJ)
We have purchased a brand new C250CDI Auto estate from our local Mercedes-Benz dealer. In the first month of ownership there has been a problem with the... -
My Peugeot 307 HDI has a lot of problems. What can I do? 27 Aug 2010 (Ask HJ)
I bought my Peugeot 307 HDI 2-litre diesel just over a year ago and have had nothing but problems with it since I got it. The dealer turned out to be unreliable... -
My daughter bought a used Smart Fortwo with inaccurate mileage and a number of problems - what should we do? 28 May 2010 (Ask HJ)
My daughter bought a Smart Fortwo Cabriolet (used) which was said to have been serviced and MoT'd before she picked it up. They gave it an advisory saying... -
Honda CR-V - Ripped Off 1 Jun 2015 (Forum)
I also contacted my credit card company as we made part payment for it this way as well as by cash. I understand they are jointly liable under the consumer credit act for the full amount. Is that right? Any advice or help welcome. Thanks. -
more money to be spent 30 May 2009 (Forum)
http://news.bbc.co.uk/1/hi/uk/8074947.stm The garage owner at the end of the piece has it right in my opinion,why spend even more money on something you dont need when your customers all come due to word of mouth. A piece of paper saying approved means nothing to me ,but can be used as a scare tactic by large franchised organisations to scare the punters into work that is often led by monetary need and bonus schemes rather than for the safety and benefit of the consumer. -
Can a dealer sell an accident damaged car and not disclose it? 24 Jul 2013 (Ask HJ)
I purchased a 2010 Volkswagen Polo on behalf of my Mum from a local authorised dealer. Within a week of getting the car, my Mum noticed a clunk upon starting... -
Peugeot 3008 Hybrid4 problems - can I get a refund? 9 Dec 2021 (Ask HJ)
My Peugeot Hybrid4 has failed for the third time in less than a year with the latest being that the prop shaft has snapped and knackered the gearbox (happened... -
My car needs £16,000 worth of repairs for a water-damaged engine - am I liable? 23 Mar 2020 (Ask HJ)
I purchased a 2018 BMW X6 with a full service history and warranty until 25 October 2020. It has 22,500 miles on the clock. 140 miles into a journey, a... -
Can I reject my faulty new car after 2 weeks? 8 Oct 2016 (Ask HJ)
We bought a brand new 66-plate Tiguan from our local Volkswagen dealership two weeks ago. We have now got three problems with the car which showed up at... -
Underustimated 17 Jul 2010 (Ask HJ)
I am having real difficulty in getting Volkswagen to honour its corrosion warranty on a second-hand Polo. They have passed me round various different departments,... -
If a car was registered to someone before me - can I reject the car and have my deposit back? 13 Nov 2017 (Ask HJ)
I put down a deposit on a car from a main dealer, but he now says I have to wait a few weeks for the logbook to arrive. Can I have my deposit returned? -
Ford Fiesta - Missing spare key and broken fog light glass 3 Jul 2019 (Forum)
Problems are: - no spare key - front passenger fog light is missing glass (bulb and unit are present) One friend has advised that the dealer should sort these, under Consumer Rights Act the car is not the quality it should be. And that with the missing glass, the car is not road worthy. If this is the case, how best is it to raise with the dealer and find a resolution?
Elsewhere on 
