The air con has stopped working in a used car we bought two months ago - what are our rights?
My daughter bought a used 2011 Vauxhall Astra 1.2 with 76k miles on clock in Feb this year with a 3 month warranty, but the air-con has stopped working. She went back to dealer and they told her it was not covered as it was a wear and tear item. What do we do now? Go back again and push for a solution? It was not a main dealer but a local used car business selling good looking vehicles.
Asked on 13 April 2017 by alh
Answered by
Honest John
If the air con has failed then it must have been starting to fail 3 months ago when she bought it and the dealer is liable for any fault that could have been present or developing on date of sale for 6 months from the date of sale. If he won't fix it, take it to an air con specialist and use Small Claims to sue him for the cost: www.honestjohn.co.uk/faq/consumer-rights/
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