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I bought a falsely advertised ULEZ-compliant car. What can I do? 1 Jul 2020 (Ask HJ)
I bought a 2012 BMW X3 diesel advertised as ULEZ-compliant. I discussed the necessity for Euro6 with the salesman in the initial telephone conversation... -
I was sold a car without being told it was Cat S - where do I stand? 5 Mar 2020 (Ask HJ)
I bought a car privately but when the certificate returned to me through the post, it says that the car is a Cat S. I was never told that when buying it... -
Our electric Smart doesn't reach the claimed range - what can we do? 23 Sep 2018 (Ask HJ)
Smart provides a range figure of 99 miles for its Smart EQ. In the two weeks we have had ours, we have never had an indicated range of more than 72 miles... -
A Ford Fiesta we bought three months ago now needs a new engine - are we due a refund? 1 Oct 2017 (Ask HJ)
My daughter bought a Ford Fiesta three months ago from Peter Vardy. The warranty for the car is with Ford. A month ago, it broke down and my daughter had... -
The dealer knew about a fault with my car and didn't tell me - is that legal? 21 May 2017 (Ask HJ)
I just purchased a used Honda CR-V from a Honda dealer. After picking it up, I felt it had stiff steering and was concerned about safety. I have since... -
Water ingress mini coupe 28 Dec 2015 (Ask HJ)
My car has been in garage since 9th Dec due to water in driver footwell . replaced door seals and tried to return to me still with water you could dip... -
Buyer wants to take me to court after private sale 18 Sep 2014 (Ask HJ)
I sold a used car privately that had recently undergone a new MOT. The buyer drove the car 80 miles home and has used the car for approx one month. I... -
Can I reject my faulty new car? 14 Aug 2014 (Ask HJ)
My brand new Mercedes-Benz E300 has suffered a number of faults with the hybrid system, braking down within three days of delivery. The car has been at... -
Can I cancel my contract hire agreement? 5 Aug 2014 (Ask HJ)
I took receipt of a BMW 535 M Sport three months ago. Two days after delivery the in-car computers displayed a "Vehicle Train" notice. The dealership said... -
Stained seats - what are my rights? 18 Jul 2012 (Ask HJ)
I have a new Seat Ibiza. Rain/water from my bag/brolly have wet the seat. It has dried but left water marks on the seating. Dealer and Seat seem to... -
Unsatisfactory repair 16 Jun 2011 (Ask HJ)
I bought my Jaguar in March with 3 months warranty (on invoice it just stated these words). Test drove well. Would not start when leaving the dealer... -
We've had to fix faults on my daughter's MINI Cooper - should the dealer who sold it to us reimburse us? 2 May 2011 (Ask HJ)
My daughter has just bought a secondhand car and has had two or three failures that she only discovered soon after buying the car. The car is an 8-year... -
I was mis-sold a pre-registered car, can I claim for the decrease in the vehicle's value? 13 Apr 2018 (Ask HJ)
I bought a new Volkswagen Golf in October 2017 for my daughter. It cost £17,613 from an online broker and came with a written contract for a new car with... -
Bought a faulty used car - what are my rights? 15 Jun 2014 (Ask HJ)
Two months ago I bought a used car for £749 - a 2005 Rover 25. It had covered 74,000 miles and was in good condition with three months left on the MoT.... -
What are my rights after owning a car for 9 months? 4 Sep 2016 (Ask HJ)
I bought a car (09 plate 1.4 Vauxhall Astra) advertised through Auto Trader in November last year. In May/June I went to a trusted garage after noticing... -
Faulty used car - what are my legal rights? 8 May 2015 (Ask HJ)
I bought a car, which less than 2 months down the line has a ruined fuel injector and ECU. I was not expecting such an issue because the engine management... -
Parking sensors won't work - can I ask for a refund? 8 Sep 2013 (Ask HJ)
I bought a new Hyundai ix35 a few months ago from an authorised dealership. As part of the deal, I had front parking sensors fitted by the dealer, as they’re... -
Moanerhome 29 Aug 2011 (Ask HJ)
I purchased a new motorhome in March of this year, top of the range and the company’s flagship model. I have had nothing but irritating problems, including... -
Car caught on fire after only having it a few hours - will this be on my insurance or the garage's? 7 Jun 2017 (Ask HJ)
We purchased a small car, for our son's first car, from a small garage for £1500. The next day it seemed to be misfiring, so I phoned the guy. He seemed... -
Oil consumption problems with recently purchased Audi 22 Dec 2014 (Ask HJ)
Last week we bought a 2009 Audi A5 from a dealer. When we collected it the digital oil gauge registered as half full. Over the weekend we clocked up 100...
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