Parking sensors won't work - can I ask for a refund?
I bought a new Hyundai ix35 a few months ago from an authorised dealership. As part of the deal, I had front parking sensors fitted by the dealer, as they’re not standard Hyundai parts. However, upon collection of the vehicle, I found that the sensors were not working.
The dealer has inspected the car three times now, but the sensors still don’t work. At this point I no longer want the sensors, and am unwilling to add more miles to the car and pay for fuel to return the car to them again. What are my options? Can I insist on a refund and their removal? Do I have the right to any compensation for the wasted time and fuel spent returning this car to them to have the issue investigated?
The dealer has inspected the car three times now, but the sensors still don’t work. At this point I no longer want the sensors, and am unwilling to add more miles to the car and pay for fuel to return the car to them again. What are my options? Can I insist on a refund and their removal? Do I have the right to any compensation for the wasted time and fuel spent returning this car to them to have the issue investigated?
Asked on 8 September 2013 by Dan Pullen
Answered by
Honest John
The dealer has obviously cocked up in fitting these sensors and is therefore liable to get them working properly or foot the cost of you taking it elsewhere and getting it fixed. No right to compensation for wasted time and fuel unless you want to try to sue for it, but I wouldn't recommend it. Law here: www.honestjohn.co.uk/faq/consumer-rights/
Looking for a garage you can trust? Honest John's Good Garage Guide has thousands of reader recommended garages, plus how-to guides and tips on servicing.
The Good Garage GuideSimilar questions
How do I disconnect the parking sensors on my Honda Stream?
I bought a brand new Ford Fiesta in 2014 - Titanium five-door, with metallic paint and front and rear parking sensors. From day one, the parking sensors drive me nuts - they go off at random when I'm driving...
The reverse sensors on my Kia Venga are very difficult to hear as my hearing is not good. Kia say that the bleeper is part of a circuit board and cannot be moved, while fitting additional sensors will...
Related models
.jpg?width=115&height=75&rmode=crop)
Good value for money. Comfortable and refined interior. Available with two or four-wheel drive. Low CO2 emissions. Five-year warranty. Generous equipment. Full size spare wheel.
Elsewhere on 
.jpg)
