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Got a problems with a used car - what are my rights? 15 Oct 2016 (Ask HJ)
I bought a 2012 Volkswagen Passat two weeks ago from an independent dealer. I took it to a Volkswagen dealership today to replace the cam belt (it has... -
Should we reject our Land Rover Discovery Sport? 5 Jun 2016 (Ask HJ)
My sister bought a Land Rover Discover Sport two weeks ago. She went back to the dealer yesterday to have some scratches sorted out. However, when the... -
Bought a clocked car 11 Jul 2015 (Ask HJ)
We bought a 2013 SEAT Leon last week with 18000 on the clock for £9500. We have just found out the car has been clocked. Are we within our rights to return... -
MINI power steering pump failure - Should the dealer pay? 13 Dec 2013 (Ask HJ)
The power steering pump (PSP) has failed on my wife's 2004 MINI. I understand that this is a common problem and my local dealer has refused to offer any... -
My brand-new Mercedes-Benz C-Class is suffering from repeated faults. Can I return it? 11 May 2013 (Ask HJ)
We have purchased a brand new C250CDI Auto estate from our local Mercedes-Benz dealer. In the first month of ownership there has been a problem with the... -
My Peugeot 307 HDI has a lot of problems. What can I do? 27 Aug 2010 (Ask HJ)
I bought my Peugeot 307 HDI 2-litre diesel just over a year ago and have had nothing but problems with it since I got it. The dealer turned out to be unreliable... -
My daughter bought a used Smart Fortwo with inaccurate mileage and a number of problems - what should we do? 28 May 2010 (Ask HJ)
My daughter bought a Smart Fortwo Cabriolet (used) which was said to have been serviced and MoT'd before she picked it up. They gave it an advisory saying... -
Can a dealer sell an accident damaged car and not disclose it? 24 Jul 2013 (Ask HJ)
I purchased a 2010 Volkswagen Polo on behalf of my Mum from a local authorised dealer. Within a week of getting the car, my Mum noticed a clunk upon starting... -
Peugeot 3008 Hybrid4 problems - can I get a refund? 9 Dec 2021 (Ask HJ)
My Peugeot Hybrid4 has failed for the third time in less than a year with the latest being that the prop shaft has snapped and knackered the gearbox (happened... -
My car needs £16,000 worth of repairs for a water-damaged engine - am I liable? 23 Mar 2020 (Ask HJ)
I purchased a 2018 BMW X6 with a full service history and warranty until 25 October 2020. It has 22,500 miles on the clock. 140 miles into a journey, a... -
Can I reject my faulty new car after 2 weeks? 8 Oct 2016 (Ask HJ)
We bought a brand new 66-plate Tiguan from our local Volkswagen dealership two weeks ago. We have now got three problems with the car which showed up at... -
Underustimated 17 Jul 2010 (Ask HJ)
I am having real difficulty in getting Volkswagen to honour its corrosion warranty on a second-hand Polo. They have passed me round various different departments,... -
If a car was registered to someone before me - can I reject the car and have my deposit back? 13 Nov 2017 (Ask HJ)
I put down a deposit on a car from a main dealer, but he now says I have to wait a few weeks for the logbook to arrive. Can I have my deposit returned? -
My new Ford Mondeo is scratched - how do I get them to repair it under warranty? 3 Sep 2017 (Ask HJ)
I collected my new Ford Mondeo from the dealer at the beginning of July. I glanced over the vehicle before collection and it appeared to be okay. The following... -
Car has hidden accident history - can I get a refund? 4 Dec 2013 (Ask HJ)
I bought a used Audi A4 saloon 2.0 TDI five months ago from a car supermarket. Two weeks ago the car developed a fault whereby the multimedia interface... -
My brand new Alfa Romeo has developed a gearbox fault, what are my next steps? 17 Nov 2023 (Ask HJ)
Our 1 week old Alfa has been diagnosed with a gearbox problem, what should I do? -
Part of the convertible roof on my new car has broken off - where do I stand with getting this fixed? 16 Aug 2017 (Ask HJ)
I bought a Mini Cooper S convertible recently and within a week, an interior cover running across the width fell off. I took it to a garage and found out... -
Can my insurer put a claim on my policy just because it cost them to investigate? 30 May 2017 (Ask HJ)
My insurer investigated a claim someone had put in against me and turned it down flat. However, they've put a no fault claim on my policy. When I queried... -
Just repaid the lease on our Skoda Octavia and it's now stopped working - can we get our money back? 9 Feb 2017 (Ask HJ)
My 2012 Skoda Octavia stopped working after 4 years of ownership from new. The dealer cannot work out the fault, we repaid the lease 5 days before the... -
My Mercedes-Benz GLC has a steering problem - what do I do? 30 Dec 2016 (Ask HJ)
My Mercedes-Benz GLC Coupe 220d is crabbing in reverse. I read with interest that I am not alone and that this is a common problem with this model. Mercedes...
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