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The steering rack on my new car was defective - can I claim against the dealer? 6 Jan 2017 (Ask HJ)
We have had a fairly acrimonious dispute with our local dealer and also VWUK about having to replace track rod ends and the steering rack on a Volkswagen... -
A car for someone with back injury? 1 Sep 2015 (Ask HJ)
My partner had an accident 8 years ago which resulted in a crushed vertebra. She still has pain from her injury, especially when our car goes over bumpy... -
Bought a used Audi and discovered it needs £2k of work - what are my rights? 15 May 2014 (Ask HJ)
I paid a £500 deposit on an Audi A6 2.7 diesel Avant with 57,000 miles on the clock. I asked if the car could be taken to an Audi specialist nearby for... -
My Volvo XC60 can't return claimed mpg figures - why? 31 Mar 2012 (Ask HJ)
I own a Volvo XC60 D3 Manual Drive, which I bought new in October 2010 and which has completed 12,000 miles of almost exclusively extra urban runs at 60-70mph... -
The turbo on my 2016 BMW X1 has failed. Should we seek compensation? 5 Jul 2021 (Ask HJ)
The turbo on my 2016 BMW X1 has failed. For this to happen on a four-year-old car with 40,000 miles seems unreasonable. The car has only been driven by... -
Buying a second car - what's best for £12k? 4 Feb 2014 (Ask HJ)
I’m looking for a second car, which is fun to drive and has a pleasant ride . Something with a bit of class would be nice as I’ll cover 3000 miles, mostly... -
A used car we just bought is faulty but the seller won't help. What do we do? 10 Jun 2021 (Ask HJ)
My niece just bought a 2005 Volkswagen Golf for £1000. After a week, it needs a new camshaft and clutch plate. This is her first car so she can take her... -
What's the best nearly new car for around £7000? 16 Apr 2020 (Ask HJ)
I'm looking to purchase a car for £7000 - £8000 and was wondering what models you think would be best to look at in terms of reliability? I'm looking for... -
Electric parking brake accident – can I hold the rental company liable for not telling me how to use it? 5 Dec 2016 (Ask HJ)
I recently hired a Vauxhall Zafira from a national chain. I am 68 years old and have been driving 50 years, but have never driven a car with an electronic... -
Corroded head gasket - should Kia pay for the repairs? 6 Jan 2016 (Ask HJ)
I purchased a used 2009 Kia Picanto last year from a dealership. One evening after work the car started shuddering and making an awful noise. In the morning... -
Insurance scam 27 Mar 2011 (Ask HJ)
I have been set up! I parked my car in a car park and on return found a young lady taking photos of my car. I had damage to my car, but it was old... -
I fitted all-terrain tyres to my Honda CR-V for use in snow, with excellent results. 14 Jan 2012 (Ask HJ)
I live in a remote Cornish village with many bends and steep slopes, and following a year or so of icy driving conditions in which my two wheel drive Honda... -
Have TMC traffic updates stopped? 23 May 2024 (Ask HJ)
TMC traffic updates are affecting most if not all cars which are over 2 years old, including my bought from new Audi in 2021. Audi is saying the situation... -
What's the best small SUV with a comfortable ride quality? 7 Sep 2022 (Ask HJ)
My wife and I (both in our mid-eighties) have a 10-year-old petrol Nissan Qashqai CVT auto in which we drive about 6,000 miles per year. We particularly... -
Should I buy a Ford Galaxy to replace my Ford Mondeo estate? 11 May 2022 (Ask HJ)
I am thinking of changing my Ford Mondeo estate for a more recent Ford Galaxy auto. Not more than four years old and, say, not more than 30,000 miles... -
What can you recommend to replace my Toyota MR2? 7 Dec 2018 (Ask HJ)
I have a much loved Toyota MR2 which has just been written off. As I am now in my mid-60s I feel a higher car with power steering is probably the way... -
My 2010 Nissan Juke suffered the common gearbox fault - it's out of warranty, but is there anything I can do? 14 Feb 2018 (Ask HJ)
My 2010 Nissan Juke developed a major gearbox problem (CVT) which would cost over £4000 to repair. The car is unsafe now, and I've since seen on the internet... -
Will Volkswagen pay for my new EGR after it was broken by the emissions fix? 12 Aug 2017 (Ask HJ)
My 2010 Volkswagen Golf went into limp mode after the emission fix. I paid £763 for a new EGR and have written to Volkswagen asking for a full refund.... -
Is there an insurer that will get me to the airport if I sustain a puncture on my way? 31 Mar 2017 (Ask HJ)
I have a three year old BMW 4 Series, 10,000 miles done and runflat tyres with no spare. I live in North Devon and often drive to Gatwick (240 miles, four... -
Which automatic hybrid SUV (preferably not CVT) would you recommend? 28 Jan 2017 (Ask HJ)
We are looking for an automatic hybrid SUV. We're searching for a higher-ride car to replace our old Mercedes-Benz C-Class 180 Estate with sports pack....
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