Showing results in 
Ask HJ [Show all channels]
Sort by: Relevance | Newest first | Oldest first
-
Failed clutch - garage denies liability 18 Nov 2013 (Ask HJ)
My local garage fitted some new clutch parts to my Volkswagen Passat. However, after just four months, the clutch failed. The garage has told me it’s a... -
Bought privately, but car has £2000 fault - where do I stand? 12 Jul 2013 (Ask HJ)
I bought a 2010 Volkswagen Fox last week, privately. I have since had a diagnostic test done by Volkswagen and the results show that cylinder three... -
Is a dealer who sells a faulty car responsible for the repair, even if the car is out of warranty? 29 Aug 2011 (Ask HJ)
I am sure that I have read in your column that if a fault which was present when the car was purchased, despite being just out of warranty, and the fault... -
Can I reject a car because warning lights keep coming on? 22 Sep 2020 (Ask HJ)
I bought a diesel BMW from a dealer in November 2019. It came with a 3-month warranty. Within the 3 months, I had the car back with the dealer because... -
Can I cancel my Mercedes-Benz GLC delivery because of the steering issues? 15 Jan 2017 (Ask HJ)
I have ordered a new Mercedes-Benz GLC 250d AMG line vehicle and expected it to be delivered by the end of January 2017. Just yesterday, I became aware... -
Bought a faulty used camper van - what are my rights? 25 Feb 2016 (Ask HJ)
I bought a 1993 camper van from a dealer. Before buying it, the seller carried out an MoT. However, within days of collecting the vehicles, we found the... -
Problematic used Vauxhall Insignia - what are my rights? 4 Jul 2014 (Ask HJ)
I bought a car from a dealer, Insignia 09 plate 40k on the clock. The car was fully serviced and MOT'd when I collected it. The dealer put a new clutch... -
What are my rights regarding a recurring fault? 8 Jun 2011 (Ask HJ)
Bought a brand new Jag XF in March 2010, since April 2011 the car has been back to dealer three times for an intermittent electrical fault which causes... -
Trans plant 9 Jan 2010 (Ask HJ)
I purchased a car from a BMW dealer. Problems occurred and the car needed invasive work that was covered under warranty. However, we discovered that the... -
Volkswagen Caravelle engine fault - what are our rights? 25 Nov 2016 (Ask HJ)
Our vehicle is a Volkswagen Caravelle DSG with over 70,000 miles on the clock. The problem appears to be the EGR cooler corrodes internally, producing... -
We bought a car that was listed with a full service history but that was false - where do we stand? 5 Dec 2024 (Ask HJ)
We bought a Peugeot 5008 April 2022, it was 13 months old and had 31 miles on the clock. Two months ago it broke down and we took it to Peugeot garage... -
A used car we just bought is faulty but the seller won't help. What do we do? 10 Jun 2021 (Ask HJ)
My niece just bought a 2005 Volkswagen Golf for £1000. After a week, it needs a new camshaft and clutch plate. This is her first car so she can take her... -
I was sold a car that turns out to be seriously damaged - what can I do? 4 Dec 2018 (Ask HJ)
I bought a 2006 Alfa Romeo 147 with a mileage of about 100000 in October. About a week ago my car started to make a loud noise so I took it to a garage... -
Can a car be sold without a service book? 1 Feb 2021 (Ask HJ)
Is a dealer allowed to sell a car knowing there's no service book and not informing the buyer of this fact? Also, would they be duty-bound to inform the... -
A garage has delayed my car's repair for 3 months. What should I do? 21 Jan 2021 (Ask HJ)
I bought a 2010 Ford C-MAX on 1 September 2020. It has a faulty heater matrix and a warranty, so the car has been at the dealer since 22 December. Apparently,... -
How much will a dealer contribute to a faulty sensor replacement? 27 Jul 2020 (Ask HJ)
I bought a BMW i3 eight months ago secondhand from an independent dealer. It's done 1000 miles since purchase. An error was shown and BMW have indicated... -
My friend was sold a clocked car - can she get a full refund? 5 Dec 2018 (Ask HJ)
In July 2018 my friend bought a 2004 Ford Focus with 77,916 miles on the clock. The trader's website states that they check that all mileages are genuine.... -
My actuator constantly leaks and is just out of warranty - what can I do? 22 Mar 2017 (Ask HJ)
I purchased a 2012 Citroen C4 Grand Picasso and within 30 days it was leaking fluid onto my driveway. I took it back to dealer and they wiped away the... -
Will I have to pay for clutch repairs on my ix35? 13 Apr 2016 (Ask HJ)
I bought a Hyundai ix35 from a car supermarket four days ago and I feel a slight clutch shudder. The seller has taken it back and has promised to send... -
Golf R haldex failure - what are my rights? 20 Apr 2015 (Ask HJ)
My 2012 Volkswagen Golf R recently had its major service and Haldex oil replaced. However, within weeks of the work, the Haldex failed along with the rear...
Elsewhere on 
