A garage has delayed my car's repair for 3 months. What should I do?

I bought a 2010 Ford C-MAX on 1 September 2020. It has a faulty heater matrix and a warranty, so the car has been at the dealer since 22 December. Apparently, they're waiting for a special tool. Can you advise me on what to do next?

Asked on 21 January 2021 by ant

Answered by Dan Powell

If the dealer is unable to repair the car (or provide a realistic date on the repair) then I would ask for a refund, minus a fair deduction for the usage you're already had from the car.

For your legal rights, see: www.honestjohn.co.uk/problems-with-a-new-or-used-c...s

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