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Faulty used car - can I demand a refund after 18 months? 1 Jan 2015 (Ask HJ)
I bought a 1995 Audi A4 18 months ago and it has been plagued with problems. The garage where I brought car did extensive repairs two weeks after I bought... -
Honda Civic engine failure 8 Jul 2013 (Ask HJ)
My 2012 Honda Civic has been plagued with engine problems and at one stage caught fire whilst being inspected by the dealer. Since then it has been fitted... -
Reject my used Lexus? 16 Sep 2012 (Ask HJ)
On 15th August I bought a 2008 Lexus Approved RX400h with 19k on the clock from a main dealer. I had a towbar fitted and was informed by the fitter that... -
Problems with recent purchase - who will pay the bill? 12 Jul 2012 (Ask HJ)
I purchased a nearly 3 year old Citroen C5 tourer from Evans Halshaw (Rotherham) for £9500, along with a 2 year inspection, service and MOT plan at a cost... -
Faulty new car 18 Feb 2012 (Ask HJ)
I bought new a 2011 Kia Carens diesel three weeks ago. In the first week I couldn’t get fifth gear so the garage dropped the gear box to correct . Two... -
Eclectic shock 7 Aug 2010 (Ask HJ)
We have just bought a second hand car from a dealer and we found we had to immediately replace broken rear springs and shock absorbers. We understand that... -
Can I reject a car that does not have a full service history as advertised? 1 Nov 2023 (Ask HJ)
I have recently purchased a car from a National Car Dealership under the distance online regulations. The car was delivered last week just before I was... -
Is clutch failure considered fair wear and tear? 11 Dec 2020 (Ask HJ)
I bought a 2014 Skoda Citigo (22,000 miles on clock). The clutch failed after 3 weeks of owning it. The clutch plate is shredded. Dealer is claiming it's... -
What are my rights when buying from a used car dealer? 15 Dec 2018 (Ask HJ)
I purchased my Jaguar from the forecourt of what I thought was a normal second hand car dealer after trading in my own Suzuki as part exchange. I found... -
My car is older than advertised - can I reject it? 26 May 2022 (Ask HJ)
I have just bought a used car from an Audi dealership. At the time, I believed it to be eight months old; however, on inspection of the paperwork, I have... -
The gearbox system has failed in my newly-bought 2017 car. Is the dealer liable? 13 Jul 2021 (Ask HJ)
I need your advice, please. I purchased a 2017 Volkswagen Golf Estate 4 months ago from an independent dealer. The car had done 15,000 miles with an elderly... -
Can I reject my faulty X-Trail? 29 Jun 2016 (Ask HJ)
I bought a new Nissan X-Trail last month. After a week there was a system fault and the car would not switch off. I took the car back and the dealer said... -
Used car has broken down - Is the manufacturer or seller liable? 29 Jun 2016 (Ask HJ)
I purchased a used 2012 Renault Megane with 61,000 miles on the clock from an independant garage three months ago. The car still has six months Renault... -
Cam belt failure - should my local dealer cover the costs? 27 May 2016 (Ask HJ)
The cam belt on my limited edition Clio RenaultSport Gordini has failed, causing catastrophic damage to the engine. The garage have indicated it requires... -
Swirl marks on new MINI paintwork 3 Oct 2015 (Ask HJ)
I collected my new MINI JCW from the dealers on 1st September. During the handover I noticed the paintwork was covered in swirl marks, which was very disappointing... -
Dealer holding onto V5 3 Sep 2015 (Ask HJ)
I bought a pre-reg Skoda Scout from a main dealer. They said I would get the V5 in about 3 weeks and didn't give me the new keeper section. After 5 weeks... -
Can I reject the Vauxhall Zafira I bought earlier this year? 9 Jul 2010 (Ask HJ)
I wonder if I have a case to either reject or get a replacement of my Vauxhall Zafira that I purchased on 8 March this year. It arrived with scratches... -
I sold a car which was serviced by myself and advertised it as having 'full service history' - is this legal? 18 May 2010 (Ask HJ)
I traded in a car to a motor trader. I serviced this vehicle via my limited company and stamped the book with date and mileage. We're not qualified mechanics... -
What is the minimum length of warranty for a used car? 18 Nov 2021 (Ask HJ)
A motor mechanic I use has told me that the minimum length of warranty a car dealer has to give on a car sale is two months. However, lots of dealers are... -
Faulty Alfa Romeo 31 May 2011 (Ask HJ)
I have had the same fault re-occuring for the past seven months which commenced at 400 miles. There have been a number of experts form Head Office Technical...
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