Is Ford liable for the clutch on my new Focus failing after 16,500 miles?

The clutch on my new Ford Focus failed after only 16,500 miles (20 months). Ford Customer Relationship Centre say "no defective part" and blame me for "riding the clutch". We may not be the best clutch...

I was charged a diagnostic fee after being told I wouldn't be - any suggestions?

I booked my car in for aircon failure and was told the diagnostic fee wouldn't be charged if work was done. I had work done (for £840) and find the diagnostic fee was charged after all. The phone recording...

I had an accident due to safety issues with my Audi A3 - what do you advise I do?

I had an accident whilst driving my Audi A3 and have now received a letter regarding a safety recall for NOx emissions. The letter states that until the safety modification has been carried out, I must...

My friend's partner hit my car and is blaming me - should I take him to court?

At a recent family reunion, my friend's partner backed into my car in torrential rain - before I'd even moved - causing serious damage to my car. He shot off at great speed, driving in a highly dangerous...

My garage damaged my car and fixed it badly - are they liable to fix it properly?

My Fiat Panda went into the Fiat dealer for some warranty work. When I returned to pick it up, someone had scratched from the front drivers door all the way to the back wing. They admitted fault and took...

My E-Class Estate wheels are corroding - should Mercedes-Benz honour my warranty to repair them?

I have a Mercedes-Benz E-Class Estate, which I've had from new since December 2015. The front wheels are corroding from beneath the lacquer around the centre caps. As the lacquer is not damaged/broken...

Our car alarm goes off every night because it wasn't fixed properly after an accident - what do we do?

Both doors were replaced on our 2013 Ford C Max and now the alarm keeps going off at night. We get error messages for child lock malfunction, service required, drivers back door open (then the door jams...

Mixing part worn and new tyres ruined my car - is the tyre fitter liable for not warning me?

My 2011 Nissan X-Trail recently had the front wheel misalignment corrected and two new Avon ZX7 front tyres fitted at my local branch of a national tyre franchise. The rear tyres were part worn but the...

I have had to pay for a replacement EGR after just 24,000 - should Volkswagen contribute?

I had to pay for a new EGR valve on my Volkswagen Golf 1.6 match at 24,000 miles. The car was fully serviced at the dealership but still had a bill as Volkswagen said they were not responsible for the...

Mercedes won't refund my repair bill for a breakdown abroad - where do I stand?

My 2014 Hymer B 585 Starlight motorhome (based on a Mercedes-Benz Sprinter) recently broke down while I was in Ireland. I was recovered to an authorised Mercedes-Benz repairer, who eventually diagnosed...