Ask Honest John

Most recently answered consumer advice questions
I'm hiring cars on three occasions this year, one in Italy and two in the U.K. What is the best way to get insurance to cover the excess?
I've been advised to replace a weeping water pump on my Lexus RX 450h at under 60,000 miles and less than six years old (an eye watering bill of £1800 reduced to £1200). Should I take out a Lexus Extended...
I think the time has come to replace my 2008 diesel Hyundai i30 2.0-litre CRDI. Over the last two years the fuel pump failed, then the turbo and now the air con condenser at approx £250 to replace. I'm...
I have recently come to need a mobile scooter. This dismantles into multiple parts but these are still heavy (15kg) and are a shape that make it difficult for my wife to load into a boot. I would like...
The back windows of my Vauxhall Astra Twintop aren't going up, they stop about 3-inches from closing. Any advice?
I've just bought a new SEAT Alhambra 2.0-litre diesel auto in SEL spec. It has 225/50 R17 self sealing tyres. The ride around town is very harsh and we feel every bump. Is it the sport suspension causing...
I own a 2008 Volvo V50 1.6d. Whilst driving my car last week, I noticed an awful smell followed by thick smoke from under the dash. I pulled over and got out of the car and dialled 999. The fire brigade...
I'm looking at buying my first used car as an adult. I have visited a couple of dealers, but no one is offering a discount. Am I doing something wrong or should I be able to get some money off? I'm looking...
I have suspected that the air con on my 2015 Nissan Qashqai has not been particularly effective. A recent 200 mile journey in hot sunshine convinced me that it is totally ineffective. My local dealer tells...
I have Mercedes-Benz E-Class registered in 1994, I bought it in 1997. It has done 115,230 miles so far, could you please kindly advise me of its value.