Ask Honest John

Most recently answered customer service questions
I followed your advice and took my Subaru to API Engines who turned out to be excellent. Although Subaru (IM Motors) eventually (and too late) offered 60 per cent off the cost of parts as long as I had...
On your recommendation four years ago I have been a using Insurance4carhire’s global service ever since. This year, for the first time, I had cause to make a claim. My call was dealt with quickly and the...
I recently sold my Triumph motorcycle and tried to cancel the insurance with Hastings Direct of, which more than four months were outstanding. The full premium for 12 months had £483.65. Not only was I...
I experienced alternator failures on two Chevrolet Matiz. The first was replaced under warranty. The second cost £211.51 to replace, the work done at a Green Flag Breakdown-appointed repair facility. That...
I wrote to you recently about ABS failure in my Honda Jazz. Due to the excessive cost, I contacted Honda directly, hoping for some assistance. Bearing in mind my car was secondhand, nine years old and...
I own a 2006 Audi A4. I have paid £670 to have a service and cambelt change. I suspected the car’s brakes were in need of some attention so was surprised that the service report stated nothing was required....
The inlet camshaft sensor has failed on my wife's MINI Cooper Automatic. It is three years and five months old and has covered only 6,419 miles from new. We currently own two MINIs and this is our fourth...
We bought a new Skoda Citigo last September from a Skoda dealer. From the first day until now we have a serious problem engaging first and reverse gears. We reported this immediately but were told it would...
I would like to sing the praises of my local Hyundai dealership - TWG Northwich. I have an i30, which is just three years and one month old and 13,000 miles. I had taken it in for service and within 24...
I would like to recommend Premier Autocentres, Blackfen, near Sidcup, Kent as worthy of your good garage guide. Recently my car was towed to the garage where it was diagnosed as needing a new distributor....