Part-time car

My husband and I both work full time and normally each of us requires a vehicle. We have a 2007/07 S-Max 2-litre TDCI, which we have owned from new, and a 2009/09 VW Caravelle. For the next 2 years - and...

Father and son reunion

We recently saw an item in a Saturday edition of the Telegraph about insurance for first time car buyers. Unfortunately the paper has been thrown out. My grandson is taking his driving test soon and will...

Awarding damages

Renewal quotes for 2010 BMW 318 SE Business Edition £317 from Saga £452 from BMW Insurance. Both comprehensive, both de facto 5 Star. Key difference is that with BMW (they say) car will always be repaired...

Undisclosed

I've read several of letters in your column recently regarding the requirement to inform your insurance company of changes to a car from standard. This has included changes to wheels and tyres. With increasing...

To claim or not to claim?

I pulled out of a carpark and bumped the wing of a passing car. Their damage is slight and they do not wish to claim, but I have already reported it to my insurer and am awaiting an estimate for the work...

Are Insurance companies getting lazy?

I have been told by Swiftcover that an accident I had was my fault, but they will not see my point of view and will pay out, then hit me with a premium increase at renewal. It all stems from an accident...

Not informed by insurer of claim against policy

I've been trying to sort out car insurance for my Mum using internet insurance companies. I completed the information with my Mum present, but when I went to buy a policy the site (Swift Cover) said...

My wife has been told she has damaged a bus in NW England, despite being in Southampton that day. What can we do?

My wife received notification from claims handlers Transcare Solutions Ltd that her vehicle was responsible for damage to an Arriva North West bus. They operate in N.W. England. On this date she drove...

How to handle an accident insurance claim.

My 17-yr old son (recently passed) was driving my Seat Ibiza 1.2 and was hit from behind at approx 35mph. Damage is to the rear bumper and the other driver has admitted liability. My son has no whiplash...

Found, and lost

It took me six months to find a Mercedes SLK in good condition with AMG bodykit and wheels. On June 9th 2011 I bought locally a SLK 320 73,000 miles 3 previous owners, full AMG kit which had been fitted...