Quantcast
Do you know your car's MoT and mileage history? Our user profiles will show you for FREE | No thanks
Ask a Question

The installation of a black box ruined my son's car - what should we do?

My son bought a new Volkswagen Golf GTE in September for his commute to work. He changed his insurance to an RAC policy with compulsory Black Box. The car had played up a bit in the last few weeks and we were concerned that installing the black box might cause problems. We were right, it did. The box was installed on Tuesday and when he drove it to work on the Wednesday it played up. As the RAC installed it, they were called and said there was no problems. We arranged to take it in to the dealership on the way home and they have kept the car for investigations and analysis and lent him an Up in the meantime. When the service manager came to check the car this morning he found that it was completely dead; the battery had been flattened and it threw up a multitude of errors. When they tried to find the DIN socket to investigate the car, they found the installer had removed the DIN socket to attach the computer and butchered the car and hidden it up under the dash board. The service manager was horrified. The car is only coming up to seven weeks old. I'm horrified by the standard of care and way my son's car has been treated by the RAC. What do you think we should do? The installation appears to have effected some safety critical features of the car and my son is refusing to accept it back and wants it replaced with another car. It's been purchased in my name (as guarantor) and is on a private leasing arrangement with Volkswagen Finance.

Asked on 13 November 2017 by Medicinis

Answered by Honest John
Your son has no rights against the Volkswagen dealer for this. All his rights are against RAC Insurance who wrecked the car by the manner in which they installed the Telematics black box. This is totally the responsibility of RAC Insurance and they are liable to replace the car with a brand new one. He does not have to accept it back after being repaired because of the potential problems this may lead to.
Similar questions
I bought a van on finance and have now found out that it's been clocked. The mechanic just found multiple issues and it needs new gearbox. I bought over the phone from a van company three hours away. It's...
I bought a new Skoda Superb Estate seven months ago. When driving a few weeks ago, a warning light appeared on the dashboard saying 'Front Assist Not Available'. The light has been on ever since. My local...
I've just bought a car on finance. When the company went to change the logbook online, the system wouldn't work. We filled out a form for a new logbook and I was told by the finance company that the car...
Related models
Funky little city car. Cheap to run with low CO2. Lively and fun to drive. Large enough for four adults.
Refined hybrid set-up. Comfortable and practical interior. Congestion Charge exempt.
 

Ask Honest John

Value my car

Amount to borrow
Sorry. The minimum loan amount is £1000
To pay back over

My credit score

Best available rate 9.20%

Total repayment £9,304.93

Total cost of credit £1,804.93

£155.08

60 monthly payments

Apply now

Representative example

The Representative APR is 13.2% (fixed) so if you borrow £7,500 over 4 years at a rate of 13.2% p.a (fixed) you will repay £199.21 per month and repay £9562.20 in total.