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  My Skoda Superb on a four-year PCP is faulty - should I reject it in case it can't be fixed? 20 Mar 2018 (Ask HJ)
  I took out a four-year PCP on a Skoda Superb in October 2017. I quickly realised there was an issue with the gearbox, particularly when changing between...
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  A dealer manually cleared fault codes from a faulty car I purchased - does he now have to accept my refund request? 6 Jan 2018 (Ask HJ)
  I purchased a 2007 Citroen C4 Picasso on December 1 2017. I quickly found the car would judder, hesitate on pulling away and cut out on me. I informed...
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  New Mercedes-Benz GLC broken down three times - what should we do? 8 Jun 2017 (Ask HJ)
  We bought a new GLC in early 2016. In July last year the fuel pump failed and the car stopped suddenly on a busy A road. In September the air suspension...
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  Jaguar XF has developed rust - what should I do? 9 May 2016 (Ask HJ)
  My 2010 Jaguar XF has developed rust bubbling on the boot lid. Unfortinatly I was unable to get it to my local dealer until last week, which is outside...
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  Can I sue my local Volvo dealer after my engine blew? 10 Aug 2013 (Ask HJ)
  Some time ago an oil warning light showed intermittently on the dash of my Volvo. I took it immediately to my local Volvo dealer (where my car has been...
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  Problem with RS4 bought from main dealer 11 May 2013 (Ask HJ)
  I bought an Audi RS4 from Leicester Audi in March 2012. I quickly noticed an intermittent juddering from the brakes so contacted the dealer. They told...
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  Why didn't this Peugeot dealer tell me that my Peugeot 207 had previously had a gearbox repair? 15 Dec 2012 (Ask HJ)
  I bought my 2008 Peugeot 207 from Scott Darrington at Charters, Aldershot in August 2011 with a year's warranty. Two weeks after the warranty expired (Aug...
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  Why won't my used car warranty cover suspension failure on my Citroen C4 Grand Picasso? 10 Sep 2011 (Ask HJ)
  In May of this year I purchased a 2007 Citroen C4 Grand Picasso from a Lexus dealer in the north-west for £8800, financed by Lexus. Included in the price...
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  Our troublesome new Skoda Fabia has been in the dealer's for seven weeks - can we request a full refund? 21 May 2011 (Ask HJ)
  In November 2010 we bought a new Skoda Fabia Greenline estate. On 10 April this year, the car broke down and we had be towed home by the RAC. The following...
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  Public enema 23 Feb 2011 (Ask HJ)
  Unfortunately you are incorrect about the implications of selling a car to a member of the public on trade terms at trade price. I recently did exactly...
• Toyota Prius - Dealer Car Purchase Knowledge Is Power 25 Mar 2025 (Forum)
  So after a lot of consideration and what seemed a lot of research/thought/discussion I went for a high mileage 2014 Toyota Prius UK model (£0 road tax along with cheaper insurance than an import). This was purchased from a dealer for an added "security" peace of mind via credit card (consumer rights protection?) and their 3 month warranty on engine/mechanical and 6 months on the battery. Came with a reconditioned battery the day before (invoice to prove it). I went about looking for a car trying to avoid a lot of pitfalls that you hear and learn in life.
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  I bought a car from a dealer and have now discovered it's a Cat D - what can I do? 28 Jun 2023 (Ask HJ)
  I purchased a car 14 months ago and found out yesterday it had been written off as a Cat D but the dealer never told me. What can I do about it please?
• Nissan Note - Bought used car from trader with numerous issues 15 May 2023 (Forum)
  Leak on rear shocks absorbers Etc etc I’ve contacted with seller, no answer I’ve checked with MOT history and found same issues were advised on last MOT but as seller has not told me about them I was under impression it’s fixed My question, could I use my consumer act right to reject to accept this car and pass it back to seller for full refund, just worried, as on paperwork I’ve sign it was a statement “I have fully inspected it and found it in satisfactory condition “
• Toyota Verso - Injectors replaced - car now won't run 14 Sep 2019 (Forum)
  Any advice (practical or legal) as to where to go from here? With reference to the Consumer Rights Act, can I compel the specialist to arrange to get a professional mechanic to look at it (bear in mind moving it will cost us as it won't drive any more). Or should I cut my losses with him and sort things out myself?
• Vauxhall Astra - Advice on mis-sold vehicle 29 Jul 2015 (Forum)
  Following this I wrote a letter detailing the entire experience and explaining that they were in breach of the consumer goods act. I asked for a partial refund of £400 to cover the cost of the missing features and a little compensation for the way I was treated. I recieved a prompt reply which again fobbed me off.
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  Can I reject my Vauxhall Astra Estate? 30 Jul 2010 (Ask HJ)
  You say "the supplier must be given three chances to rectify the fault for which the goods are rejected and must have failed to do so". Does this have...
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  Why does my dropside have oversized door mirrors? 8 Dec 2016 (Ask HJ)
  I bought a new Citroen Relay Dropside truck from my local dealer in April. I've not used it much as i have been building my business in the background...
• toyota yaris - used ca dealer posing as private seller! help! 5 Oct 2012 (Forum)
  - It is the law that If you buy a faulty car from a private seller who turns out to be a car dealer, you have the same rights to a repair, replacement or refund? So we are legally entitled to a refund. - It is illegal to write 'Sold as Seen' on any receipt for a car and is grounds for reporting the sale to consumer direct.
• Ford Fiesta 1.4L Titanium Automatic 2011 - 2011 Ford Fiesta 1.4L Automatic Undercharging 23 Feb 2021 (Forum)
    It feels like Ford are just trying random things even if they are not needed and expecting me to pay for them - however none of their 7 expert technicians at that Ford location seem able to know what it is - and so they have to keep trying different things.  Meanwhile the consumer just has to keep paying out till the fault is found. That doesn't seem right to me. So now we are at a stalemate as i don't really know if its worth spending that £1k+ if they don't even know if that is what is causing the issue.
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  Is there a major fault with the DPF-equipped Mazda 6 diesel engine? 27 Jul 2010 (Ask HJ)
  The Mazda 6 diesel engine, from its first incarnation to the current model, has a new form of diesel engine with a diesel particulate filter. According...