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  Fuelious reaction 22 May 2010 (Ask HJ)
  In November we bought a Hyundai i10. The main reason for buying it was an economical runabout. In the handbook and in all the data it is advertised as...
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  X Klamation 9 Jan 2010 (Ask HJ)
  I have just bought a 2003 Jaguar XK8. I was told I would get a 12-month warranty with the car and when it was delivered by the salesman, I was asked to...
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  The sum of all gears 25 Apr 2009 (Ask HJ)
  I have been recommended to write to you by a friend who reads the Telegraph. In short, we bought a brand new Grand Cherokee 3.0 CRD in July 2005. It went...
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  Porsched egg 11 Apr 2009 (Ask HJ)
  The bottom line is I spent £32,000 on a Porsche 997 that after 3 months ownership and 2,000 miles now needs £8,700 spent on it for an engine rebuild....
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  Do I have grounds to reject my faulty car? 19 May 2025 (Ask HJ)
  I was sold a Range Rover Velar in December 2024, on the day of collection an hour into the drive home the engine light came on. I reported this immediately...
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  Is poor range from an electric car grounds for rejection? 31 Jul 2023 (Ask HJ)
  My wife and I wanted to replace a three year old EV. We went to a dealer and bought a brand new EV which was essentially the same as the old one. The...
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  The garage didn't service my car properly before I bought it. What should I do now? 20 Jan 2021 (Ask HJ)
  I bought a 2016 Volkswagen Tiguan two years ago. We have had snow today so it's the first bad road conditions since I bought the vehicle. The four-wheel-drive...
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  My used car warranty doesn't cover lack of smartphone connectivity. Is this fair? 19 Jun 2020 (Ask HJ)
  The PCM (Porsche Communication Management) system in my recently purchased 997.2 is quite capable of interfacing with a smartphone, but it doesn't. I'm...
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  My BMW was lightly damaged in a car park - can I insist on her insurer using an approved repairer? 30 Oct 2017 (Ask HJ)
  My car was bumped in a car park this morning. The lady responsible admits it was her fault. The damage is not massive, but the BMW body shop estimate that...
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  My newly-bought used van is blowing out blue smoke - is the dealer liable? 6 Jul 2017 (Ask HJ)
  I recently purchased a 2006 Volkswagen Crafter from a dealer with 161,000 miles on clock. I had it a couple of weeks but I'm now having issues with blue...
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  Timing chain fault on BMW 320d Touring 16 Jan 2014 (Ask HJ)
  In late November 2013, I purchased a BMW 320d Touring from a small dealer. The car was registered in ‘08 and had been a lease car which had completed...
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  Bought a Volvo S80 with electrical problems - how can I make the dealer repair the faults? 11 Mar 2012 (Ask HJ)
  Earlier this year I purchased a low mileage Volvo S80 SE from a Volvo dealership with a year's warranty remaining from new. Almost immediately I had a...
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  Why is our BMW X5 wearing through tyres so fast? 15 Feb 2011 (Ask HJ)
  Our BMW X5 3.0sd SE, bought new in September 2008 on a HP agreement, wore its rear tyres through to the metal within four months. BMW accepted there was...
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  My new FIAT 500 doesn't have Stop-Start, although I specifically ordered it. Can I reject the car? 1 Jun 2010 (Ask HJ)
  I bought a brand new Fiat 500 in March and it was delivered on 30 April. The Fiat 500s were upgraded in January 2010 to have Start-Stop fitted as standard....
• Seat Ibiza 2018 (18) - Seat - Approved used under Warranty - Rejection ? 2 Aug 2019 (Forum)
  It has other outstanding issues that haven't been fixed (electronics inside) plus the Stop Start hasn't been functioning since the last Dealership (same Franchise) repair.   Noting that Consumer Law (2015) states three ways a vehicle can be returned: The one Im interested in is "Final right to reject (which extends for the first six months) Ive read that after 30 days on a major fault the dealer has one chance to repair the vehicle ( https://www.whatcar.com/news/your-legal-rights-if-something-goes-wrong-with-your-car/n3307 ) “If the fix doesn’t work, you are entitled to a refund”   Any experience on this would be much appreciated.
• All - Mis-Diagnoses 8 Dec 2012 (Forum)
  I think I should let a judge decide, am I in the right or not? I think mis-diagnosis on modern cars is a real consumer problem, as I think many parts are being replaced unnecessarily - it's only in cases such as mine, were the real problem still exists after replacement , and the fault is intermitent, that you find this out.
• Suzuki Swift - Dealer liability for ongoing gearbox issues 12 Jun 2022 (Forum)
  I'm wondering in anybody knows if I have any legal recourse against the dealer? I read that under the Consumer Rights Act, they should repair and issue found in 6 months, and that their repair should fix the problem. However, though the gearbox is still clearly a problem, 6 months has passed. It does also require proof now that the issue wasn't caused by me but a bad part.
• 2010 Golf 6 spd dsg - Used car previous fault 18 Jan 2019 (Forum)
  Unfortunately the issue has only worsened, and he decided, rightly in my view, that he was rejecting the car under the consumer rights act 2015 as it was less than 30 days old, and informed the dealer of this via email and phone-call. I am driving the car back to the dealer in London on Saturday morning - exactly 7 days since the purchase.
• BMW X3 - MOT History indicates incorrect milage 17 Aug 2017 (Forum)
  Not historical MOT Certificates were provided My concern is that this car will be very difficult to sell if someone checks the mot history. Im thinking this would fall under either consumer rights act (car not as described?) or someone mentioned unfair trading as the info is misleading.. So the question is , what impact does this have on the value of the car? Can I reject the car completely (minus a fair wear+tear?)
• BMW 1 Series (2005 - 2009) - What questions to ask when buying a used car?? 18 Mar 2013 (Forum)
  This will be very helpful for me to ensure I make a good purchase for a well looked after car and I am in a good position regarding consumer rights (I will be voice recording my entire conversation with the salesman as back up in case anything goes wrong down the line - yes, I am taking this very seriously!) Thanks in advance for all your help guys, and I will be compiling a list of these questions and making an article to help future car buyers, so your answers will be good investment for future generations :P Cheers, Ky :)