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Dealer won't repair faulty gearbox 20 Jan 2016 (Ask HJ)
Ten months ago I purchased an approved used SEAT Leon (2012 plate) with just 11,000 miles on the clock. Three months after purchase it started making a... -
Faulty second hand car 1 Sep 2015 (Ask HJ)
I bought a car last month and it ended up with a faulty turbo a week after. I put a deposit towards it on the 12th, the car passed the MOT on the 14th... -
Does this warranty gearbox repair proposal meet the legal requirement? 30 Jul 2011 (Ask HJ)
I bought a used 2004 Ford Fusion manual from a dealer. The sale included a warranty with a company called Warranty2000. Soon after purchase, I had a gearbox... -
Drip die 17 Apr 2010 (Ask HJ)
My sister bought a 1998 Rover 200 (1.8 engine) less than 2 weeks ago. The car had 105k miles on clock and she paid the sticker price of £995 and received... -
Where do I stand legally with a dealer I bought a classic car from? 3 Sep 2019 (Ask HJ)
I bought a 1991 Roller from a dealer a couple of hours or so journey from me. On test drive the aircon was not blowing cold, so the dealer said he'd get... -
I've been missold an accident-damaged, remapped car. What are my options? 20 Jun 2020 (Ask HJ)
I need some legal advice. I bought a 2018 BMW M140i in February from a used car garage (not BMW). Car was sold as having BMW warranty until 2021 and no... -
A dealer won't send my car's documents, so I can't tax or insure it - what do I do? 14 Mar 2018 (Ask HJ)
I bought a used car online. The seller said he was a trader and the car was advertised as a part-exchange, just MoT'd with a one year warranty. I booked... -
I have just brought a used car and would like to know who should take responsibility for resolving a fault 7 Mar 2014 (Ask HJ)
I brought a used Volvo V50 and within a few days noticed resistance in the steering when starting to turn left. I let the second hand car dealer know and... -
My 'new' car was actually built in 2021 - where do I stand? 28 Apr 2025 (Ask HJ)
I recently purchased a car which is registeredr as a 2024 plate but has a build date of 2021. When I purchased the car I assumed it was a 2024 car. The... -
What is the point of hybrid vehicles? 14 Oct 2019 (Ask HJ)
What is the point of hybrid vehicles? For a self-charging hybrid, all electrical power would come directly or indirectly from petrol (diesel) engine. Surely... -
Does leaded petrol contain ethanol? 17 Jun 2019 (Ask HJ)
Does leaded petrol contain ethanol? -
I was sold a car with a falsified service history - what should I do? 21 Aug 2018 (Ask HJ)
I bought 2007 Jaguar XKR with 25,000 miles on it. I returned the car after 10 days because it had a few issues. I also took the car for an MoT, where £450... -
Is this poor Fiat Engineering - or just bad luck? 27 Jul 2018 (Ask HJ)
My wife bought a Fiat Panda Cross in Dec 2014 on a PCP. By Aug 2015, the rear differential was leaking oil and needed replacing. Over the period of the... -
Our used car developed a fault - is the dealership liable or the warranty company? 20 Jul 2018 (Ask HJ)
My daughter recently purchased a 2009 MINI Cooper from a small dealership. At the same time she purchased an extra nine months warranty to the three months... -
My BMW 3 Series suffered a wrecked engine at 45,000 miles - do I have any redress against BMW or the supplying garage? 24 Oct 2017 (Ask HJ)
My nearly seven year old BMW 3 Series has suffered oil pump failure and a wrecked engine at 45,000 miles. Do I have any redress against BMW UK or the supplying... -
My 2012 MINI Cooper has developed a timing chain issue - should MINI rectify this? 24 Oct 2017 (Ask HJ)
I purchased my MINI Cooper Convertible in 2012 and was delighted with it – it's my dream car. Last week, I heard a rattle when starting the engine and... -
Warranty company refuse to honour my warranty - what should I do? 19 Jul 2017 (Ask HJ)
I bought a car in April and it came with a third party warranty. Just over a month later it developed a fault and I claimed it under the warranty I had.... -
The timing chain on my 2013 Renault Clio has failed - should I push for Renault to cover the full repair costs? 18 Jul 2017 (Ask HJ)
I've owned my 2013 Renault Clio 0.9 since new and it has done 36,500 miles. The car has a full service history. The timing chain has failed and is currently... -
The paintwork on my Mercedes-Benz SLK is lifting - should the dealer offer a FoC replacement car while it is resprayed? 20 Feb 2017 (Ask HJ)
I purchased a 2013 Mercedes-Benz SLK, in immaculate condition, last April from a main dealer for £20,250 with 8000 miles on the clock. The garage informed... -
Toyota Aygo gearbox problems 16 Nov 2016 (Ask HJ)
I bought a 2009 Toyota Aygo from a dealer six months ago. After the warranty for the car ended I began having problems. About a month ago the car wouldn't...
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