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• VW dealer "Swindle" 30 May 2001 (Forum)
  Just over a year ago I bought an approved Used VW golf from a franchised dealer, the car came with 12months Warranty and 12 months MOT. When I returned for the MOT a few weeks before both it and the warranty expired, the VW dealer "found" over £ 400 worth of work than was needed in order to obtain a further 12 months MOT, You should have seen the look on the guy's face when I told him that was his problem as the car is covered by VWs warranty.
• Travelling to buy a (used approved) car? 22 May 2014 (Forum)
  Or is it a case of negotiate over phone, drive down, test drive, agree to buy, drive home, wait a week, repeat to pick up the car? Not knowing much about what makes a good car, and what makes a lemon, should I be able to trust any used car a Toyota Dealership provides?  Do I need to check everything (electrics etc) at the time I pick it up?
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  Used car has a faulty DPF - what are my rights? 16 Nov 2016 (Ask HJ)
  Six months ago I bought a car from a well-known dealer for £10,000. It had done 30,000 miles when I bought it and I took out a warranty for three years....
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  Can I get my car serviced at an independent garage and keep the manufacturer warranty intact? 24 May 2020 (Ask HJ)
  I bought a 2019 ex-demo Nissan Qashqai with 250 miles on it last October. It now has 1622 miles on the clock. The dealership called saying I need to have...
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  Buying a used auto - Hyundai i10 or Toyota Yaris Hybrid? 21 Nov 2016 (Ask HJ)
  I am looking to buy a used car with an automatic gearbox. I have shortlisted the Hyundai i10 and Toyota Yaris Hybrid. Both are 2014 models. Which would...
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  Out of warranty Kuga fault - Shouldn't Ford pay for repairs? 20 Feb 2015 (Ask HJ)
  We bought a new Ford Kuga diesel in December 2009. The windscreen has not been glued correctly causing the electrics to blow. The bill was £1200 to dry...
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  Can I reject my used car? 17 Feb 2015 (Ask HJ)
  I bought a 2002 Toyota Corolla last week from a trader. The engine warning light came on in the first 10 miles and my local garage says there is a problem...
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  We found fault with our car 5 days outside of the warranty - can we do anything? 17 Oct 2024 (Ask HJ)
  We bought a 2013 Audi A4 from a dealer in July. The car was intended to be used by my daughter and family for the duration of her home visit from Australia...
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  Non-manufacturer replacement parts can invalidate warranties - so how can I ensure insurers use OEM parts? 8 May 2018 (Ask HJ)
  My insurance company tell me that they ensure any replacement parts will be manufacturer parts, whereas other companies will use third party or secondhand...
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  Is it worthwhile using an auction agent? 10 Aug 2018 (Ask HJ)
  On a recommendation from you I used Julian Trim 11 years ago to source a Jaguar at auction. His help was invaluable. I don’t think he is trading any longer,...
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  DPF additives 1 Jun 2011 (Ask HJ)
  I have a Skoda Yeti 2.0 Diesel with DSG. 5,000 miles a year, 40% of my journeys less than 5miles. Would a fuel additive reduce the chance of clogging and,...
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  Should the dealer pick up this bill? 20 Sep 2012 (Ask HJ)
  I purchased a used 04 SASB 93 Aero Petrol from an established family dealership some 8 weeks ago. I paid £4800, with 37k, backed up by MOT history. After...
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  Is it worth spending more to get a manufacturer approved-used car? 12 Mar 2018 (Ask HJ)
  My Hyundai i20 was written off recently. My insurer has offered me £3695 to find a replacement. I found one on the AA used car website from for that price,...
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  Warranty work 12 Jan 2013 (Ask HJ)
  My 11 month old Ford Ranger has a broken CV joint. It was taken in to the nearest ford dealer (not the same one I bought it from). They have told me they...
• Value from warranty. 30 May 2008 (Forum)
  Chap came to my house the other day, and he drove a unusual car, a hyundai terracan 4 x 4, auto diesel. 2.9 v6. I think it was 54 plate (can't promise) and he'd done 130K in the vehicle, car was obviously well used as a work vehicle, the interior boot area had a liner and he carried all sorts of gear in there, including building stuff for the house he's renovating.
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  A car I bought has been off the road for a month having warranty work carried out - can I ask for a new warranty? 7 Aug 2019 (Ask HJ)
  I recently bought a car with a three-month warranty. After purchase, a number of defects came to light. The dealer from whom I bought the car agreed to...
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  Bought a used car - Dealers responsibility? 16 Feb 2013 (Ask HJ)
  I have just bought a used Volkswagen Golf 1.6 FSI sport (with around 48000 miles) and its 15 days since I have bought it. When the car was sold the...
• Car price drop incoming? 11 Nov 2022 (Forum)
  Hi, I helped a friend buy a used car last month, she got a 3 year old BMW 3 series diesel. Before she’s purchased the car, we had been to see 2 others at different BMW dealerships. For various reasons we didn’t go with them including the unwillingness to budge on the price and/or throw in a longer warranty.
• Ford Fiesta 1.25 - Servicing 18 Aug 2010 (Forum)
  Car is coming up to 3 years old with 21k miles so needs MOT and service to comply with Ford warranty.  Is it essential (or advisable) to use a Ford main dealer especially as the 3 year warranty is due to expire.
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  Oil changes on current Jaguar's 16 Oct 2012 (Ask HJ)
  Current XF's require you use Castrol Oil. This oil is only available from a Jaguar dealer. To change engine oil and filter costs £169.00. For the last...