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Buying a car online - why do I have to pay upfront? 8 Jun 2022 (Ask HJ)
I'm in the process of buying a car from a large car supermarket firm based in England.They have no outlets in Scotland so I have not yet physically seen... -
What should I look out for when buying a used electric vehicle? 21 Jun 2020 (Ask HJ)
I can't afford a new electric vehicle, but would like to buy used. What should I look for that is different to buying a traditional combustion engine vehicle,... -
A used car I bought three months ago broke down. Is the dealer responsible? 18 May 2020 (Ask HJ)
I brought Jaguar XE secondhand from a dealer in December 2019. After three months, the car suddenly stopped while driving and failed to start. A local... -
Dealer won't extend my used car's warranty during lockdown. Is this a common occurrence right now? 14 Apr 2020 (Ask HJ)
I bought a 2012 car in October 2019 from a dealer, which came with a twelve month warranty. Following Government guidelines, we have self-isolated. Consequently... -
Water is leaking through a windscreen replacement - is the dealer liable for selling me a faulty car? 13 Apr 2018 (Ask HJ)
I have a 2012 Vauxhall Insignia. I noticed dampness in the drivers footwell so I took it to a Vauxhall dealership under warranty. After a long investigation,... -
We bought an electric car but it doesn't have the range that was promised - can we reject it? 19 Dec 2017 (Ask HJ)
My niece traded in a diesel 2013 Audi A1 for £6600 against a 2015 Nissan Leaf on PCP a week ago. This was on the basis that the Leaf would perform at least... -
The clutch in my newly bought Volkswagen Golf R is slipping - is the dealer we bought it from liable to pay for the repairs? 28 Nov 2017 (Ask HJ)
I bought a manual Volkswagen Golf R 2016 at 7500 miles in September this year. I'm the second owner. The clutch has started to slip when going through... -
Is there a 'cooling off' period when buying insurance? 25 Jul 2017 (Ask HJ)
My son bought insurance with Adrian Flux for his car. At the time of purchase he asked about cancellation charges. He was told first of all that cancellation... -
My clutch needs replaced at 22,000 miles - should the dealer replace it as goodwill? 24 May 2017 (Ask HJ)
I bought a 2014 Nissan Juke 1.2 Dig T reg in Dec 2016, with 17,000 miles on the clock. I've driven 5000 miles and now the dealership tells me the clutch... -
Should I take my van back to the dealer if it has some issues with the brakes and oil? 14 Mar 2017 (Ask HJ)
I've just bought a 2009 Citroen Dispatch 1.6 off a dealer after part exchanging my old van. After driving it for a few days, I've noticed some oil spots... -
Is Vauxhall liable for the wiper motor failure on my 2016 Corsa? 28 Feb 2017 (Ask HJ)
My daughter has a 2016 Vauxhall Corsa. She recently had to have the wiper motor and linkage replaced as a single unit. We thought this would be covered... -
A trader won't compensate me for missing extras - do I have legal recourse? 22 Feb 2017 (Ask HJ)
My used car was advertised and sold to me as having metallic paint and climate control. Three months on, I've discover that it has neither. I took your... -
Can I sue a garage for giving bad advice? 15 Dec 2016 (Ask HJ)
My son has has numerous warning lights appear on the dashboard of his 2012 Volkswagen Polo 1.2 TSI. He immediately took it to a local garage and was told... -
Is my Tiguan’s engine failure related to the emissions fix? 3 Dec 2016 (Ask HJ)
We bought a 62 plate Volkswagen Tiguan 2.0 TDI 4Motion 10 months ago with 32k on the clock. It had the emissions fix in August and has been a bit lumpy... -
Nissan Micra gearbox problems 8 Nov 2016 (Ask HJ)
I own a Nissan Micra with a manual gearbox. I have had the car from new (five months) and had no problems until recently. Indeed, when the weather became... -
Volkswagen Caravelle burning oil 18 Oct 2016 (Ask HJ)
I purchased a used Volkswagen Caravelle eight months ago for £23,000 from a large specialist dealer. The car has one previous owner and has covered 73,000... -
Jaguar XF injector problems 11 Oct 2016 (Ask HJ)
We bought a 2011 Jaguar XFR from a main dealer five months ago. Yesterday, the oil warning light came on and the car started blowing out smoke. It was... -
Why are wiring problems not covered by extended warranty ? 23 Sep 2016 (Ask HJ)
Four months ago I bought a second hand Citroen C4 Picasso automatic from a local dealer. I also paid to extend the warranty for 12 months. Within a month,... -
Minor damage - repair or leave it? 18 Feb 2016 (Ask HJ)
Yesterday I discovered some minor damage to the rear door of my Mazda 3 (purchased three months ago). I don't know how or when it happened. It's quite... -
traders responsibility 19 Dec 2015 (Ask HJ)
3 weeks ago I bought a 2011 C Class from an independent trader, the car was advertised as having 18" AMG alloy Wheels. Because of last weeks snow storms...
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