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Crashing in - accident data 19 Sep 2010 (Ask HJ)
Further to your response to CS of N19 regarding a collision with a police car, you may like to know that - certainly for Metropolitan Police vehicles -... -
Electric shock 30 Jan 2010 (Ask HJ)
I have owned a 2006/56 FIAT Panda 1.2 Eleganza from new, now 7 weeks out of warranty. An intermittent failure of PAS started yesterday. The nearest dealer... -
Front suspension knocking 24 Jun 2013 (Ask HJ)
The offside front suspension of my Seat Altea makes a soft knocking noise when going over rough road surfaces, manhole covers, sleeping policemen etc.... -
Why does the battery on my Alfa Romeo 159 TI discharge after two weeks without use? 8 Aug 2010 (Ask HJ)
Last year I purchased an Alfa Romeo 159 TI from new. I was travelling 50 miles to and from work each day. Initially the car was near perfect and I certainly... -
My car just had the engine replaced, should the mileage go back to zero? 12 Feb 2018 (Ask HJ)
I bought a secondhand Peugeot 208 on finance with 33,000 miles on it. It then blew a head gasket after five months of use. As it was under warranty, I... -
Buying new small car or going with a used hybrid? 6 Aug 2012 (Ask HJ)
The site is incredible - I`m not from the uk but it is still the most comprehensive site especially for the real mpg data. I`m looking to buy my first... -
Higher car 15 Aug 2011 (Ask HJ)
We would welcome your advice about selecting a replacement car. At the moment we drive a BMW 118 SE petrol automatic. We live on a steep hill and last... -
Bird droppings are destroying my paintwork and BMW rejected the warranty claim. What do you think? 22 Jul 2020 (Ask HJ)
I own a MINI Countryman - which I purchased new in September 2017. As well as the usual warranty, the paintwork is guaranteed for three years. The car... -
We want to swap the old diesel car we use for local trips to an electric car. What do you suggest? 23 Mar 2021 (Ask HJ)
We have a diesel 2004 Skoda Fabia Estate, which still has only 91k miles on the clock. It's a second car and is only used locally for shopping trips, transporting... -
What medium-size family car should I buy for £8000? 6 Feb 2017 (Ask HJ)
I have £8000 to spend on a medium-size family car that has good safety, reliability and mpg. What are your suggestions? -
I've been waiting months for a part, what can I do? 22 Dec 2023 (Ask HJ)
I bought a dacia duster 17 reg in may of this year. The top hose to radiator burst in mid October, I rang the dealers and they said they could not take... -
Unresolved long term problem 4 Apr 2012 (Ask HJ)
My wife has a 2007/57 plate Fiesta owned from new and with full dealer service history. Mileage is only 11600. From new it has "jumped out" of second gear... -
Could you publish my positive experiences with Warranty Direct? 30 Nov 2013 (Ask HJ)
We have had Warranty Direct cover on our Citroen C6 for two years now. During that time we have had cause to make, I think, three claims, the latest after... -
How much value would a new drive battery add to our Mitsubishi Outlander PHEV? 22 Mar 2023 (Ask HJ)
We have a 2015 Mitsubishi Outlander PHEV that's done 98,000 miles. Our local Mitsubishi dealer has confirmed that the drive battery is below 70% and we've... -
Cam belt failure before it was due a change 25 Jan 2013 (Ask HJ)
I own a 2007 Citroen C3, I bought it new and it has been dealer maintained. The service book states that the cam belt must be replaced at 100,000 miles... -
ABS selling 21 Aug 2010 (Ask HJ)
The ABS/ESP on my 56-plate Skoda Octavia 2.0 FSI failed at 32,000 miles, four months out of manufacturer's warranty and just eleven days after the expiry... -
Why won't the dealer give us details of the service history of a car we bought? 10 Aug 2019 (Ask HJ)
My daughter bought a 2015 Range Rover Sport in March this year with 40K miles from an approved Land Rover dealer. The car broke down on a recent journey... -
Should I buy a Honda CR-V imported from Cyprus? 29 Jun 2013 (Ask HJ)
We currently run a C-Class Mercedes on lease hire and the car has to be returned shortly. We are in the market for a replacement and have about £20,000... -
I bought a used MINI Cooper with a number of faults - is the dealer responsible for fixing them? 15 Feb 2011 (Ask HJ)
I bought a second-hand MINI Cooper in December from a Mercedes-Benz dealer. It has a 3-month warranty, which expires at the end of next week. Due to the... -
The coil spring of our 2017 car broke, severing the brake and starting a fire. Can we do anything if the car is out of warranty? 30 Apr 2021 (Ask HJ)
Due to a strange noise, while driving, we thought was something banging around in the boot. We stopped to check and flames were coming from the offside...
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