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I unknowingly bought a pre-registered car - what are my rights? 4 Apr 2017 (Ask HJ)
I bought a car two months ago and haven't received the registration document. I've contacted the DVLA and found out that they don't have my car details... -
Legal rights after buying faulty used car 28 Dec 2015 (Ask HJ)
Hi HJ & Team. A question regarding our legal rights. We bought, approximately a month ago, a 2006 Ford Fusion 1.4TDCi Zetec with about 70k miles on... -
I was sold a car that turned out to be an ex-hire car - do I have any redress? 19 Aug 2019 (Ask HJ)
I trade in second-hand cars. I recently purchased a car which turns out to have been an ex-hire car. The seller owns a small hire company. In May this... -
What car checks are done by dealers? 8 Feb 2017 (Ask HJ)
Can I expect that a dealer will have done a car check and will know the car history if I purchase a car from them? Can I trust them not to sell me a car... -
Is a dealer legally obliged to declare a car as an import? 5 Dec 2016 (Ask HJ)
We bought a new Porsche Macan through an independent dealer 12 months ago and later found out that the car was an import from Cyprus. We are not happy... -
Dispute with a finance company 22 Feb 2012 (Ask HJ)
I bought the above MINI in 2009. I 'scrapped' a perfectly good 16 yr old Volvo for this car and wish I hadn't! I've had nothing but problems with it since... -
Warranty Mis-Direct 5 Sep 2009 (Ask HJ)
I recently purchased a warranty through Warranty Direct following a recommendation in one of your articles. Sadly, my experience with them is not good.... -
SEAT Alhambra - Short Term Right to Reject help 8 Jun 2022 (Forum)
Citizens advice advised me that as I paid cash (bank transfer) for the car they do not believe that the dealer can charge me a weekly rental fee, but they will not specify where in the act that this is listed as that constitutes legal advice. I've tried searching through the consumer rights act and cannot find reference to the weekly rental charge, but am worried I am missing something. Looking through forums and google it looks like they can charge a weekly rental fee if I had purchased the car via finance, but as I paid cash this should not apply. -
The Right to Repair Campaign 31 Jul 2007 (Forum)
This will put main dealers in complete control of much repair work. The independent sector accross the EU has started a 'Right to Repair' campaign to fight this trend. An article on how it can affect consumers is here: http://www.r2rc.co.uk/home/images/r2rc/right%20to%20repair%20under%20threat.pdf The Right to Repair Campaign has a website at: www.r2rc.co.uk I would urge BR's to read this. -
Consumer law -previous owners not as car ad stated 13 May 2023 (Forum)
This may sound a petty query, but.... We are rejecting the car under 'short term right to reject', as it is not fit for purpose, and was sold in an unsafe condition. Work promised and supposedly done on the car hasn't happened, and when I asked for an invoice showing the work done at the dealers premises, all I got was: "No, I don't have those" We want to be correct when quoting consumer law when presenting our full case (which includes misleading statements in ads) and would like to be sure if the above query about previous owners can be added to the case. -
I got a customs import and VAT bill for a delivery of parts from Europe. Is this right? 10 Feb 2021 (Ask HJ)
I purchased some window seals for my historic Mercedes recently. I was shocked to receive a customs import and VAT bill before delivery could be made.... -
Monitor returned under warranty damaged in transit 6 Jan 2023 (Forum)
I'm not at all certain of getting anything back from this, but thought I ought to at least explore any options. If anyone has any advice, ideally with references to appropriate bits of consumer rights legislation, then that would be very much appreciated. -
Dealer sold a car without an MoT - what should I do? 3 Jan 2022 (Ask HJ)
My daughter bought a car and picked it up today and the garage told her to go buy the road tax. She went to the post office and found out the car did not... -
Faulty Toyota Yaris gearbox - what are my options? 21 Dec 2021 (Ask HJ)
My daughter bought a new Toyota Yaris auto hybrid in September 2021. Last week she had a warning that the brakes were faulty and a loss of power. The dealer... -
I have had my used car less than six months but it needs a new clutch - what can I do? 9 Nov 2018 (Ask HJ)
I bought a 2006 Vauxhall Zafira from a small dealer at the beginning of July. I had some work done last week and have been told I need a new clutch. Can... -
Are there set workshop times for specific jobs? 14 Sep 2018 (Ask HJ)
Are there official times for specific jobs on a Volkswagen T5 Transporter? I have been charged what I think is an excessive price for changing the fuel... -
Are classic cars legally covered by the same warranty as modern cars? 16 Oct 2017 (Ask HJ)
Are classic cars legally covered by the same warranty as modern cars? -
I want to reject a used car but the dealer won't respond - what can I do? 18 Jun 2017 (Ask HJ)
I have just bought a second hand car from a dealer. I was told that the car would be half the price of the tax on my Audi which I part exchanged and the... -
Are dealers obliged to pay for repairs within the first three months of selling a car? 8 May 2017 (Ask HJ)
I bought an Alpha Romeo from a dealer in March. The wheel bearing and rear boot went within two weeks and now the turbo is faulty. I have a two year warranty... -
What do I do with a newly purchased faulty car? 13 Feb 2017 (Ask HJ)
I purchased a car less than a month ago which is continually throwing faults. What do I do?
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