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Can I reject my secondhand diesel because the DPF light keeps coming on? 20 Jan 2018 (Ask HJ)
I’ve recently bought a used car on finance with a deposit of £1000. On day three of having the car (less than 50 miles later), the engine management light... -
Dealer hasn't been honest about car's history - what are my rights? 23 Nov 2016 (Ask HJ)
I'm in the process of buying a second hand Freelander 2. I've paid a 'non-refundable' deposit and in doing the background checks have identified the car... -
How do I get my money back on a faulty second hand car? 22 Dec 2015 (Ask HJ)
I purchased a second hand Golf 1.4 FSI with 80,0022 miles on the clock for around £3000 in October. After driving it for around 600 miles it broke down.... -
Our camper van has developed a fault and the seller won't fix it under warranty - what can I do? 18 May 2013 (Ask HJ)
Less than three months ago my husband bought a newly converted campervan. It was a classified ad on an eBay business account stating it had a full engine... -
Our new Jaguar XE is faulty - what do we do if the dealer won't accept our rejection within 30 days? 13 Oct 2017 (Ask HJ)
Do you know if there is a problem with the new Jaguar XE petrol Ingenium engine when coupled with the auto gearbox? Our new model lurches when going down... -
Engine seizure on a car I bought four months ago - can I get a refund? 9 Dec 2019 (Ask HJ)
I bought a Mazda3 2.2 diesel 2010-plate through a finance company from a forecourt in September with a three-month limited parts and labour warranty. Last... -
Can I claim against a dealer who sold me a car without disclaiming it had been in an accident? 5 Feb 2017 (Ask HJ)
I bought a car from a Mercedes-Benz dealership and have since found out that it was involved in an accident. The accident resulted in £1500 damage (a new... -
Discovered my car has a hidden accident history - what should I do? 2 Sep 2016 (Ask HJ)
I purchased a Lexus GS 450h from a main dealer about three years ago. The wings are now going rusty and Lexus have said this is due to inconsistent paint... -
What repair can I expect from the dealer? 16 Feb 2013 (Ask HJ)
Our 06 SEAT Alhambra had faults when we bought it in May 2011 (it had not been fully checked) and has had constant faults since. It is now out of warranty... -
Trader won't refund on faults - what can I do? 24 Apr 2014 (Ask HJ)
I bought a 2006 Ford Transit van six weeks ago from a trader who is claiming it was bought on trade terms at a discounted price. However, the car has unroadworthy... -
Should I reject a used car that has been awaiting repair for three weeks? 17 May 2023 (Ask HJ)
I purchased a used car from a dealer in November and from day one it has had a recurring intermittent fault, causing the car to enter limp mode. The... -
Waiting three months for NV200 warranty repair - what are my rights? 16 Nov 2016 (Ask HJ)
My Nissan NV200 van developed a fault in August 2016 and was returned to my local dealer for repair under warranty. Since then I’ve called them numerous... -
A used car I bought three months ago suffered transmission failure - what are my rights? 20 Mar 2018 (Ask HJ)
I brought a 2013 Ford Kuga last December. It came with a three-month warranty. Last month, I noticed a grating sound when it changed from second to third... -
My van broke a day out of the three-month warranty - does the dealer have to repair it? 11 Oct 2017 (Ask HJ)
My van broke the day after the three-month warranty ran out and the dealer won't fix it. What do I do? -
Can I reject an unsatisfactory vehicle after six months? 8 Mar 2017 (Ask HJ)
Can a HPI car bought brand new be rejected on grounds of unsatisfactory quality alone or does it have to be unsatisfactory quality and not fit for purpose?... -
Vauxhall Lifetime Warranty - why doesn't it cover broken springs? 27 Sep 2016 (Ask HJ)
I have a Zafira Tourer with Vauxhall's Lifetime Warranty. The car is less than four years old, with 39k miles on the clock. However, when a broken spring... -
Can I reject my used car? 17 Feb 2015 (Ask HJ)
I bought a 2002 Toyota Corolla last week from a trader. The engine warning light came on in the first 10 miles and my local garage says there is a problem... -
Head gasket gone - should the dealer pay for repairs? 21 Jun 2014 (Ask HJ)
I bought a used Ford Fusion from a dealer 12 months ago. Last week the head gasket went and the car now needs a new engine. The car was bought with 11,000... -
Dealer won't repair faulty car - what can I do? 13 Feb 2014 (Ask HJ)
I purchased a 2010 Nissan Qashqai 12 weeks ago. Recently the power steering broke and the dealer has said the connector on the main harness broke, which... -
DMF failure after 4 weeks - who should pay for repairs? 6 Dec 2013 (Ask HJ)
I bought a used Mazda 3 a few weeks ago from a Hyundai dealership - it was apart exchange. I have found out today from my (heroic) mechanic that the dual...
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