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• About to buy a new Volvo? 30 Jun 2005 (Forum)
  If I had been able to use this scheme above as well I would have got a further £1,283 off (7.5%) and £500 for the metallic paint i.e saving a further £1,783. This would have made a £22,000 car £15,317 new, from a dealer with 3 year warranty, free RAC cover, etc. You will not find a 1 year old Diesel S60 at a dealer for anything like as cheap, and this makes it a terrific bargain for those of you considering a BMW 3, Merc C Class, Audi A4 or even a Volvo S40!
• MR2 Mk2 misfire/hesitation. 17 Jan 2003 (Forum)
  She has just paid out £650 for just about every gasket in the engine to be replaced. Exhaust and inlet manifold, rocker cover gaskets, head gasket plus some other gasket l never heard of. Everything's fine, regained the smoothness and power - except the primary reason she put the car in for in the first place: hesitation/misfire under acceleration.
• Mazda 3 & battery / tracker issues 13 Jul 2023 (Forum)
  I posted a while ago about my brother who eventually bought a Mazda 3 from a national dealer.  The car was in Mazda's workshop for most of the time he had it as the battery kept draining.  Now he's got his refund, here's what happened... He bought the car from Arnold Clark and almost daily the battery would die.
• Volvo C30 - Taking on home based car maintenance 14 Feb 2018 (Forum)
  We bought a  three year old Volvo C30 seven years ago, which we are very happy and content with, and after having it serviced by our local garage over the years we decided that it was time the now ten year old car had a proper main Volvo agency birthday service. We were given every courtesy and attention and came away inpressed and assured that we had made the correct choice. This was added to by notifcation that we had also been given 12 months free road side assist cover from Volvo.
• Ford Fiesta Titanium X - Full payment requested weeks before collection 22 Sep 2015 (Forum)
   To add insult to injury, I'm an existing customer of theirs and they didn't even apologise when, as a member of their Saturday club (essentially, I get my car valetted every month), their cleaning sub-contractors didn't admit to removing paint from my car in the process of washing it!  The dealer did fix it, reluctantly at their expense (well, covered by the paint protection policy) but not a word of apology from anyone - and it was definitely the cleaning guys that did it as I inspect my vehicle before and after such things and usually photograph it!
• Vauxhall Astra - Advice on mis-sold vehicle 29 Jul 2015 (Forum)
  Following this I wrote a letter detailing the entire experience and explaining that they were in breach of the consumer goods act. I asked for a partial refund of £400 to cover the cost of the missing features and a little compensation for the way I was treated. I recieved a prompt reply which again fobbed me off. It stated that I bought the car as a trade vehicle and that the description was a generic Vauxhall Astra description and not for the actual vehicle I was purchasing, apparently there is a disclaimer that I should of read telling me that the car I was reading about was not actually the car I was purchasing!
• ford focus 1.6 5d 02 plate 68k miles - bristol Dealership and Warranty problem 1 Aug 2013 (Forum)
  I cannot see how temperature would effect the driving of the car so must be just a coincidence. However when i have this loss in power on a hill it is a nightmare and almost had two accidents as i cannot pull away properly. The dealership tried to cover up the dip and flat spot when they drove it by keeping the reves at 4-5k!
• Volvo XC90 (2002 - ) - I'm getting used to it! 9 Feb 2010 (Forum)
  You can't quiet see the fuel gauge drop but the average on the trip meter certainly does. Also the heavy steering is a bit of a bind although it gets easier as the car gets warmer. Not a car for city centre driving but then who wants to drive in city centres unless you have a Smart? On any form of slightly open road the car really comes into itself with a relaxed gait and excellent economy for the bulk.
• FIAT Ulysse II (2003 - ) - 2.2HDi FAP problems (never get one everybody) 18 Oct 2007 (Forum)
  Since picking up the car we have been getting an error message saying the fap level is low, I was assured by the dealer that it was not. Anyway, we used the car for a family holiday to Portugal covering about 3000 miles no problems, kept the engine speeds below 2500 rpm, let the engine idle for a minute or so before stopping it etc all the things I was told I had done wrong before.
• M Dealer Service Rip Off =£130 Discount 21 May 2007 (Forum)
  You work it out Am I "Encouraged" to use the dealer next time when my 3 years is up...You work that out too THE MORAL: Check your next service bill if you have a warranty covered car and ask " Are your labour and parts rates the same after my warranty expires?" -- \"Eagles may fly in formation but Weasels dont get sucked into jet engines\"
• Fiat Brava 1.4 timing belt. 24 Aug 2001 (Forum)
  In running this spring allows the tensioner pulley to move a fair bit with an alarming whip to the belt. The result of this on the car I have here is that the old belt has already worn halfway through the plastic lower timing belt cover (where the whipping has thrown it out of line) and the back of the belt is damaged from this constant rubbing.
• Unsure where I stand legally. Please help! 13 Mar 2011 (Forum)
  Instead he said he would take the car and have it repaired, and, in all fairness, gave us a car for the duration of him keeping the car we bought originally. He said it would be a quick job and we would have the car back in a few days. After about two weeks, we threatened the dealer to court as we wanted a refund, which again was refused, and were fed up of the lies and waiting for our car.
• Ford Fiesta 2003 1.4 tdci zetec - Legal rights on dissatisfied purchase 1 Nov 2010 (Forum)
  At the very least I would like to take the car to a main dealer to get a full check and service as I have no confidence that it has been properly maintained and I don't know where I stand legally if the outcome is that the car needs any work, as well as who would cover the cost of the actual service/ check.
• Peugeot 206 - Loss of power and EML with new air filter 9 Jul 2018 (Forum)
  I've got a weird problem with my car, its a 1.4 HDi, same engine as the Ford 1.4 TDCi. I changed the air filter on it and upon driving it the EML came on and the further you push the pedal down the more the engine keeps refusing to rev whilst driving.
• BMW 3 Series Coupe - The AA Warranty sold by The Cargiant 27 Jun 2013 (Forum)
  Although I didn't intend to buy a warranty with it, the sales guy persuaded me vigorously by showing a leaflet saying things such as, this a very transparent high quality warranty governed by the Cargiant safeguarding and it is only administered by the AA and if the car develop any fault, such as engine or transmission or fuel system etc. they will deal with it directly and so on... Now after about six months the car has developed some fault to do with the fuel system and they refuse to pay.
• Toyota Previa 2.0 D4d - Coolant in sump?!? 19 Apr 2012 (Forum)
  However over the weekend cruising along at 70mph on motorway, the car just stalled (no smoke, no warning lights, no buzzers, no prior indication anything was wrong!) coasted to hard shoulder , and tried to start it once and it would go… long story short, the car was recovered by the "AA" to and independent garage due to where we were, who have indicated the engine has locked solid and on investigation they have found there is "3-4 litres" of coolant in the oil sump which in their words "sorry, your gunna need a new engine mate"…?!?
• BMW 320D SPORT 2004 - BMW 320D Does Dual Mass Flywheel needs replacing? 6 Sep 2010 (Forum)
  Hi All, My car has been making a strange noise for about the past 40,000 miles when releasing the clutch in Neutral.  I have been told this is the clutch release bearing and is nothing to worry about (Which seems to be true as I have covered 40,000 miles with no problems since the noise began) Anyway a week ago I felt like the clutch was slipping,   it only happen twice within about 10 mins so I presumed the clutch would need replacing as I've done 128k on the original clutch.
• Focus 1.8 TDCI glow plug light flashing 29 Dec 2006 (Forum)
  I have read reports of a TSB detailing problems of the nature i am having suggesting the fuel pump is to blame. I have since returned the car to the dealership and they called to say that the problem lies in the fuel rail and it will cost in excess of £600 to get fixed. I suggested that i have had an ongoing issue with the vehicle and not prepared to pay for the repair and it should be covered by warranty as the fuel problems i have had in the past have never been fixed.
• How to drive an autobox 15 Jun 2005 (Forum)
  Answering one guy, HJ once again insisted that left-foot braking is best when driving an automatic because, as I understood it, autos cover more ground during an emergency stop situation as the drive is not disconnected instantly and a left foot straight on the brake is faster than moving the right foot from the accelerator to the brake.
• Primera Starting problem 5 Dec 2002 (Forum)
  Sunday lunchtime I started it and moved it, making sure I ran it for a while, knowing what these Cat equiped cars can be like to re-start after a 30-60 second run. Sunday night my mum went to go out and it just wouldn't start, not even trying to fire, just a sound of an engine turning over very fast (Chain cam luckily).