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• 
  My Mk 7 Golf has a catalytic converter issue, should I repair or get a new car? 1 Sep 2023 (Ask HJ)
  I took my Golf in to an independent garage for its MOT and Service in Feb of this year. It’s a 2015, 1.6 diesel. The garage did not have the tool to reset...
• Audi Q7 - Mis-sold car from Audi, let down by FOC 6 May 2016 (Forum)
  I now have to wait for the head ombudsman to look at the case, but the adjudicator has already stated that they see in favour of the finance company not me so why is an ombudsman going to go against the adjudicator. Any advice would be much appreciated.  
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  Golf 1.4 TSI mismatch 4 Jul 2015 (Ask HJ)
  I entered an agreement to purchase a new car in early June with a local Volkswagen dealer who had agreed to match the best price offered by a UK dealer...
• Help with an HPI report... 30 Mar 2013 (Forum)
  Police stolen VRM not currently recorded by the police as stolen Insurance theft VRM not currently recorded by insurers as a theft Outstanding finance VRM not currently recorded as having outstanding finance Security watch VRM not currently recorded as at risk on the security register Plate transfer Interest registered against a previous plate   Vehicle Condition Condition alert VRM not recorded by insurers as a 'total loss' Condition inspected VRM not recorded as a repaired insurance 'total loss'   Vehicle Documents V5 issue date You have not provided the V5 issue date V5 serial number You have not provided the V5 serial number It has not been possible to determine whether the V5 is one of the stolen documents in circulation.
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  Setting up a small prestige car business 12 Jan 2011 (Ask HJ)
  Could you help me again please. I am 50 years old and I have had an interest in high end cars for many years. I've owned a fair few and turned...
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  My Ford Focus ST has been revealed as stolen/recovered - what can I do? 17 Aug 2010 (Ask HJ)
  I bought an '05 Ford Focus ST-2 in May this year from a Ford dealer for £9000 with only 36,000 miles on the clock. It came HPI clear, with a full service...
• 
  Truck or treat? 12 Mar 2010 (Ask HJ)
  At present I own a 206 plate Nissan X-Trail Aventura DCI, 4WD, six-speed gearbox. This is my private car and as I own my own limited company. I now wish...
• 
  Air miles? 29 Aug 2009 (Ask HJ)
  Do you come across many issues with the National Mileage Register? I have just put a deposit down on a used Porsche Boxster with a local dealer. It is...
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  How can I fix DPF issues? 17 Jun 2024 (Ask HJ)
  My wife has a 2014 Mazda CX-5 with 80k on clock. We have Been advised by a garage that the DPF is more or less knackered and causing turbo failure. One...
• Vauxhall Astra - Bought a car - dealership lied about the condition 18 Aug 2018 (Forum)
  When i report the issue i had this car for a month and a week (5weeks) I reject the car, did not collect it and i told branch manager that i will call HP finance company and tell them about everything but he was not shocked or anything just ignored me. They parked my car on the back and left me with nothing.   Do i have any stands on this?
• Volkswagen - Consumer Rights Act 8 Jul 2017 (Forum)
  In mid October 2015, I took delivery of a brand new VW, from a distant VW dealer, financed on a  VW Solutions PCP. It was, and still is, intended as a "keeper" for my remaining years. The PCP was paid off in full within 4 months - so first question is whether VW Solutions have any remaining liability under CRA .
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  Why are dealer lease deals more expensive than those online? 18 Feb 2017 (Ask HJ)
  I'm moving towards leasing my next car, previously always having bought cash. However, the dealer lease deals seem more expensive than those offered online....
• BMW 320d ED 4dr vs Mondeo Titanium - New job, new car = Mondeo or 3 Series 12 Jun 2016 (Forum)
  Can be automatic or manual I will be getting 6k / year car allowance, so maybe around £500/month to spend on getting the car, i can finance myself if needed rather than through trader.... Annual Milleage likely to be no more than  25k . (maybe allow 30k for peace of mind, it's a car afterall and should be driven!)
• Legal Advice required 12 Jan 2016 (Forum)
  They said it was bad fuel, or a struggling engine. Turned out to be a bent drive shaft. I complained to my finance company and they did a full investigation including a court approved engineer to confirm the dealer had repaired it incorrectly, which has potentially caused further damage to the car. They even broke something else on the car.
• LandRover Freelander 2 - Land Rover ongoing costs 10 May 2015 (Forum)
  After complaining finally got 10% off but really not happy given how long I know my brakes etc lasted when driving the model before so must have been very worn when they did the approved car check. I'm now wondering whether to cut my loses and sell he car, it's on finance through Landrover so need to make sure the remainder will be covered given this experience. My worry is am I regularly going to get bills of this size in which case it makes sense to get rid of it and go back to a cheaper brand but from new so I don't have the uncertainly.
• Mercedes c220 cdi se exec , reg June 2012 - catastrophic engine failure 13 Apr 2015 (Forum)
  I bought the car at a trade auction from Mercedes retail finance in December 2013  with 18k  miles.   On 23rd March 2015 whilst driving about 40 mph on the A127 flyover the car started to  shake violently and send out a lot of exhaust fumes.
• Mini Cooper - Help urgently needed, please =( 10 Sep 2010 (Forum)
  Hello, I'm new and hoping you lovely people could offer me some advice on a recent Mini Cooper 54 I've just purchased, costing £6,299: I bought the car on finance from a small dealer on Saturday. It went for a service on the Monday-was taken by the dealer to Mini, and they discovered a slight leak of gearbox oil coming from passenger side driveshaft. They thought it would just be the seal, so the dealer booked it into the gargage-at no cost to me because the car has 3 months warranty.
• My wife is car hunting alone! 15 Jan 2007 (Forum)
  and dealers have increased asking prices by at least £500-1000. She found one for sale privately, but a HPI check revealed outstanding finance, despite the seller stating she paid cash for the car when we asked her directly, so we walked. With nothing better to do than surf the net my wife has now found two more ? both 12 months old, 5 door Sport with aircon.
• Advice/input re 75 buying decision 23 Sep 2002 (Forum)
  He tells me that the car was one of the fleet run by Rover management itself, has full Rover history (last serviced at 73k and says he will do another before it leaves his forecourt), is in immaculate condition, has no outstanding finance, did mostly motorway miles and has never been in an accident. He says he can put me in touch with the previous owner to verify this and can do any RAC/HPI check. All sounds fairly good, so my only concern is with the mileage.
• Volkswagen Tiguan 2017 - Tiguan 7 speed DSG gearbox dead after 30k miles 5 Apr 2021 (Forum)
  The workshop manager has informed me that he's going to try and get 'goodwill' from factory/fleet/dealership but I'm not holding my breath as it turns out 'factory' have already said no. The car is due to run out on finance in 2 weeks time and I'm trying to figure out what to do. I've raised a case with VWUK customer services and am awaiting a call back from VWFS but everything seems to be taking an age. The car was serviced 1 week prior to this occurring and has a FDSH.