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RAV flaw 17 Jan 2009 (Ask HJ)
On the 1st of August 2008, I purchased a second-hand RAV-4 from a used car dealer and also purchased an additional two-year warranty from them. My RAV... -
Is a Citroen C1 a good small car for an older driver? 20 May 2020 (Ask HJ)
My wife, who is aged 73, needs to change her aged Peugeot 207 CC and has seen a 2016 Citroen C1 at a local dealership - priced at £6690. The car appears... -
Should I buy a four year old electric car? 18 Jul 2022 (Ask HJ)
I normally buy my cars at 3/4 years old and 40,000/50,000 miles. I understand the possible faults with ICE engines, how would this policy be affected by... -
Nissan cared4 warranty rejected claim 23 Dec 2012 (Ask HJ)
I have bought a used 2009 Nissan Qashqai 2.0 petrol CVT automatic car from the Nissan dealer back in mid of June 2012 which also came with Nissan extended... -
What do you advise when warranty won't cover what dealer said it would? 19 Dec 2016 (Ask HJ)
I bought a car with a dealer because of the 5 star rating. They stated nothing was wrong with the car, but if there was to be something wrong we could... -
Can I be added to my mums insurance? 16 Aug 2012 (Ask HJ)
I am 17 and doing my lessons, aimed to pass around christmas time. When I pass will I be able to be added to my mums insurance in order to drive the car? -
Does my car need to be dealer serviced to maintain full service history and warranty? 24 Sep 2017 (Ask HJ)
I have a 2016 Audi A3 sportback S-line. Very pleased with it, but it's now due its first service. Do I need to go through Audi? I have an excellent local... -
What's the best small plug-in hybrid? 7 Jul 2023 (Ask HJ)
I'm elderly and being blinded with science. I want a small plug in hybrid whose battery will not cost a fortune when it dies as my available cash is about... -
Should a clutch that was already failing be covered under warranty, even if it's considered wear and tear? 24 Aug 2018 (Ask HJ)
When a dealership offers an approved used car for sale with the final year's balance of the manufacturer's warranty still in place, is it fair to expect... -
Is a two-year extension to my Toyota Yaris' gearbox warranty fair, following two failures? 31 Jul 2010 (Ask HJ)
I purchased a new Toyota Yaris TR 1.4 D4D January 2009 and after approximately 125 miles the gearbox output shaft rear bearing shattered, resulting in... -
Used car has a faulty DPF - what are my rights? 16 Nov 2016 (Ask HJ)
Six months ago I bought a car from a well-known dealer for £10,000. It had done 30,000 miles when I bought it and I took out a warranty for three years.... -
Can I get my car serviced at an independent garage and keep the manufacturer warranty intact? 24 May 2020 (Ask HJ)
I bought a 2019 ex-demo Nissan Qashqai with 250 miles on it last October. It now has 1622 miles on the clock. The dealership called saying I need to have... -
Buying a used auto - Hyundai i10 or Toyota Yaris Hybrid? 21 Nov 2016 (Ask HJ)
I am looking to buy a used car with an automatic gearbox. I have shortlisted the Hyundai i10 and Toyota Yaris Hybrid. Both are 2014 models. Which would... -
Out of warranty Kuga fault - Shouldn't Ford pay for repairs? 20 Feb 2015 (Ask HJ)
We bought a new Ford Kuga diesel in December 2009. The windscreen has not been glued correctly causing the electrics to blow. The bill was £1200 to dry... -
Can I reject my used car? 17 Feb 2015 (Ask HJ)
I bought a 2002 Toyota Corolla last week from a trader. The engine warning light came on in the first 10 miles and my local garage says there is a problem... -
We found fault with our car 5 days outside of the warranty - can we do anything? 17 Oct 2024 (Ask HJ)
We bought a 2013 Audi A4 from a dealer in July. The car was intended to be used by my daughter and family for the duration of her home visit from Australia... -
Non-manufacturer replacement parts can invalidate warranties - so how can I ensure insurers use OEM parts? 8 May 2018 (Ask HJ)
My insurance company tell me that they ensure any replacement parts will be manufacturer parts, whereas other companies will use third party or secondhand... -
Is it worthwhile using an auction agent? 10 Aug 2018 (Ask HJ)
On a recommendation from you I used Julian Trim 11 years ago to source a Jaguar at auction. His help was invaluable. I don’t think he is trading any longer,... -
DPF additives 1 Jun 2011 (Ask HJ)
I have a Skoda Yeti 2.0 Diesel with DSG. 5,000 miles a year, 40% of my journeys less than 5miles. Would a fuel additive reduce the chance of clogging and,... -
Should the dealer pick up this bill? 20 Sep 2012 (Ask HJ)
I purchased a used 04 SASB 93 Aero Petrol from an established family dealership some 8 weeks ago. I paid £4800, with 37k, backed up by MOT history. After...

