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I want my car repaired after a no-fault accident 2 Feb 2013 (Ask HJ)
Royal Mail have admitted liability for driving their lorry into me while I was parked on Wednesday just gone. I called them yesterday morning and told... -
The car I bought from a dealer looks like it's been involved in an accident - what are my rights? 26 Jul 2021 (Ask HJ)
Five months ago purchased a one owner Fiesta from a dealer with a 12 month Ford warranty. Just after delivery, I contacted the dealer explaining that the... -
Legality of international warranties 13 Dec 2011 (Ask HJ)
In June 2007 I Purchased a new Ford Focus 1.6 Diesel CVT Automatic from Ford Cyprus with a five year mechanical warranty. Now, 4.5 years and 5700Km... -
My garaged car has mildew on the seats. How do I get rid of it? 9 Mar 2021 (Ask HJ)
Hi. I have a 2004 Peugeot 206cc which has been stored in a garage over the winter months. Once a month I start the car, operate the electric roof etc... -
Should I keep my BMW Z3 or sell it? 21 Mar 2019 (Ask HJ)
I have owned my 2000 BMW Z3 3.0 since I bought it from my sister in law in 2005. It has all the bells and whistles as extras such as a leather tonneau... -
Should I suspect my Mercedes C-Class has an undisclosed history? 12 Feb 2014 (Ask HJ)
My Mercedes C220 Estate was 11 months old, with 13,000 miles on the clock when purchased from a main dealer in 2012. From the outset I suspected the car... -
Buying a new diesel - Captur or C'eed? 29 Sep 2014 (Ask HJ)
My wife wants to buy a new diesel. Something between the Renault Clio size but less then the Laguna Tourer. We like the look of the Captur and Megane,... -
When should I get my first BMW X3 service? 8 Oct 2013 (Ask HJ)
We have just ordered a new BMW X3 2.0 auto. I understand that it has a flexible servicing schedule, but I was wondering if it would be advantageous to... -
Nissan Juke key fault - Can I reject the car? 15 Jun 2016 (Ask HJ)
I have a private leasing agreement for a Nissan Juke on a three year deal. I took delivery of the vehicle three months ago and within days the yellow... -
BMW clutch failure – dealer will pay for parts but not labour 24 Jul 2013 (Ask HJ)
I have a 2010 BMW 320D, purchased from new and only serviced at the same garage. The car has covered 61,000 miles and is one month out of warranty. Recently... -
I bought a car that was possibly written off - where do I stand legally? 12 Aug 2017 (Ask HJ)
I've just bought a car on finance. When the company went to change the logbook online, the system wouldn't work. We filled out a form for a new logbook... -
The AA breakdown service 4 Sep 2014 (Ask HJ)
Is the AA's breakdown service regulated by any organisation?? Their website proudly boasts that they are regulated by the FCA but this does not cover... -
Should I keep or trade in my old Golf? 15 Oct 2014 (Ask HJ)
I own a 2001 Volkswagen Golf TDI. It has covered 101,000 miles and has a number of issues that need fixing. Currently, the DMF is vibrating and I have... -
I have just brought a used car and would like to know who should take responsibility for resolving a fault 7 Mar 2014 (Ask HJ)
I brought a used Volvo V50 and within a few days noticed resistance in the steering when starting to turn left. I let the second hand car dealer know and... -
Why did our Ford C-Max automatic accelerate on its own? 19 Jan 2013 (Ask HJ)
Yesterday, my wife she was driving her aunt’s Motabilty car, a Ford C-Max diesel automatic. When she returned to the car with her aunt, she had great... -
I damaged another car without realising 30 May 2011 (Ask HJ)
About a week ago I was reversing out of a sports centre car park. I thought I may have scraped the car next to me. I got out, had a look, there didn't... -
Un RAVelled 31 Oct 2009 (Ask HJ)
My wife has a very trusty (and not rusty) RAV-4. She bought it new on a 2001Y plate, and it's now covered 92,000 miles and never missed a beat, it still... -
The garage didn't service my car properly before I bought it. What should I do now? 20 Jan 2021 (Ask HJ)
I bought a 2016 Volkswagen Tiguan two years ago. We have had snow today so it's the first bad road conditions since I bought the vehicle. The four-wheel-drive... -
I want a small/medium SUV as a company car but I would like the BIK to be £4000 maximum per year - what do you suggest? 29 Jan 2017 (Ask HJ)
I want a small to medium SUV as a company car but I would like the benefit in kind to be no more than £4000 per year. My mileage is approximately 15,000... -
Feedback on a deal and a question about insurance excess 9 May 2013 (Ask HJ)
After many years reading your column and "asking HJ" once and receiving a handwritten reply (back in the day, thanks), may I now contribute and agree with...
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