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Should faulty air con be covered a used car dealer? 30 Jul 2021 (Ask HJ)
My son bought a car on Sunday from a secondhand dealership. On the test drive, the air con was blowing but didn't seem very cold so he assumed maybe it... -
I bought a car that was advertised with a full service history, but the garage now cannot find the books in question. What do I do now? 2 Mar 2020 (Ask HJ)
I’ve just taken delivery of a 2012 Honda Civic, which was advertised as having a full service history. The ad online had a picture of the stamped book,... -
A dealer won't refund my deposit but the website says I have the right to cancel - what can I do? 24 Jun 2019 (Ask HJ)
I saw a car on a dealer's website. I spoke with him and he asked for a deposit to hold it until I inspected it, which I did within a few days. He said... -
Dealer won't repair faulty gauge - What are my rights? 11 Apr 2016 (Ask HJ)
My step-son purchased a second hand Alfa Romeo from a dealership two weeks ago. He paid an additional £400 for a 15 month warranty. As he was driving home... -
Consumer rights and garage repairs 6 Jul 2012 (Ask HJ)
I know garages are a consumer rights minefield, but can a basic principle be established about labour and diagnosis? Lately I've had a garage charge... -
Are dealers required by law to provide warranties on cars for sale? 27 Jun 2010 (Ask HJ)
Can you advise if a garage is required by law to provide a warranty on the sale of a car, and if not, under what circumstances can they refuse and whether... -
My friend bought a car and within a week the clutch needs replacing. Is the dealer liable? 17 Mar 2021 (Ask HJ)
My friend bought a car from a dealer and within a week it needs a new clutch. He's reported this to the dealer and they have basically said the car was... -
How do I reject a faulty car on finance? 12 Apr 2020 (Ask HJ)
My new car has broken down three times in less than 12,000 miles/six months with the same fault each time. I have the car on personal contract hire. How... -
Can we reject a car if it's dripping oil? 23 Mar 2020 (Ask HJ)
My daughter purchased a 17-plate Fiat 500 five months ago. It started dripping oil yesterday. When checking the oil level, she found white foam. She's... -
Volkswagen Golf gearbox failure at 62.000 miles 21 Sep 2016 (Ask HJ)
I've been told that I have a major oil leak from the gearbox of my Volkswagen Golf. The gearbox has covered 62,000 miles and Volkswagen states that the... -
Bought wrong car - help! 6 Oct 2015 (Ask HJ)
Today I bought on PCP a Ford B-MAX 1.0 Ecoboost 2013, 7k miles, £10.5k. Paid 2k deposit. But I think I'd be better off with a Nissan Qashqai. I've seen... -
Vauxhall Zafira: Piston problem 15 Jan 2010 (Ask HJ)
I purchased a used Vauxhall Zafira five months ago. The car is an 07 plate and I paid circa £6,000. The car has a piston fault, which requires a replacement... -
Can I reject a car for a faulty CD player? 6 Jul 2022 (Ask HJ)
This week I did a straight swap for a car using my old car with a second hand car dealership. The in-dash CD player is not playing my CD which played in... -
Can I reject my car over a clutch judder? 4 Sep 2020 (Ask HJ)
I have a situation with a car I purchased in August. It has an intermittent fault with the clutch and flywheel (judder when pulling away) This seems to... -
Discovered my Jaguar's engine is not original - what are my rights? 30 Nov 2016 (Ask HJ)
I bought a Jaguar S-Type (2006 model) from a car dealer approximately seven months ago. It was advertised as an original low-mileage car. But I have been... -
Recourse to a dealer for a car sold with accident damage? 27 Dec 2014 (Ask HJ)
I purchased a five year old Renault Sport Megane R26R in October 2014 from a well-known Renault Specialist. The car was sold with full service history,... -
My car has been crashed and repaired badly by previous owner - what are my rights? 26 Jul 2013 (Ask HJ)
I purchased a used 2005 Honda S2000 from a main Honda dealer under their approved used car scheme in August 2012. The car came with a three year Honda... -
Our motorhome fault isn't covered as the warranty firm say it was a known issue before buying. What do we do? 18 Jun 2021 (Ask HJ)
I purchased a motorhome from a motorhome dealership in September 2020. I only drove it 133 miles before blue-black smoke curtailed our first outing. The... -
Gearbox failure on used car - who should pay for the repair? 21 Nov 2022 (Ask HJ)
My sister bought a 2012 Ford Mondeo 2.0 TDCi with an automatic gearbox for £5150, Less than two months later and 2000 miles covered, the gearbox has failed.... -
A car I bought 10 days ago has suspected faulty steering rack - what are my rights? 27 Oct 2021 (Ask HJ)
I've just bought a 2007 Honda CRV with a 30 day mechanical warranty. I fear the steering rack may be damaged as the steering wheel tugs in the opposite...