Why won't Hyundai replace our i20's key which has broken under warranty?

At the end of January last year I purchased a new i20 from my local Hyundai dealer. All was going great until about a week ago when my wife noticed the key (it’s the jacknife type that flicks out when...

Thanks for your help with my Auto Protect warranty - the company has agreed to deal with my claim.

I promised I would let you know the outcome of a warranty issue I had with Auto Protect after being mis-sold the wrong level of warranty by the supplying car dealer. I wrote to Auto Protect to get the...

Why doesn't my warranty cover gearbox damage sustained to my Zafira due to a failed needle roller bearing?

I wonder if you can offer any advice on the following situation? A 2-year Mechanical Breakdown Insurance from Auto Protect, purchased via the dealer in June 2009 at the same times as a secondhand Vauxhall...

Why won't KIA continue to repair my Carens diesel's repeated engine management fault?

I have a KIA Carens diesel that has shown the same engine management fault on five occasions. So far this has been rectified four times at no cost under warranty, but now both the dealer and Kia are claiming...

Why won't Mercedes-Benz honour its Mobilo warranty for models suffering with rust?

Recently you have mentioned the problem of "rusty Mercs", and the unwillingness of Mercedes-Benz to honour its 30-year Mobilo warranty. Like other Mercedes-Benz owners, what I would like to know is whether...

New Car

I have just purchased a brand new Mini from BMW. I opted out of BMW seal&protect and took it to my reputable detailing company for a seal&protect. This was when the flaws appeared, in preparing the vehicle...

Would you recommend a warranty for my 3-year-old Honda Jazz Sport?

My Honda Jazz auto Sport is just three years old. It has of course been serviced by new by the main dealer in Norwich. I have no idea what may go wrong in the future and I have only driven 16,000 miles....

Should the warranty cover a burned-out clutch on my mother's 3000-mile-old Suzuki Grand Vitara?

My 71-year-old mother drives a six-month-old Suzuki Grand Vitara manual diesel and recently the clutch started slipping, so she took it back to the dealer. They diagnosed it completely burned out and refused...

How can I trace my Ford Mondeo's service history?

I have bought an 08/58 Ford Mondeo but the service book is missing. I've been unable to trace the service history to confirm anything. It was sold via Ford Direct in August 09 with 9000 miles, and has...

My Kia Carens missed a service - is the warranty void?

I've bought a Kia Carens and it has missed it first service at 10,000 but has now had two - one at 20,000 miles and one at 24,000. The car currently has 25,000 miles. Is my Kia warranty valid? I've heard...