The aircon in my Mazda CX-3 failed and hasn't been fixed - can I reject the car?

The aircon on my Mazda CX-3 failed in February this year. The failure has finally been put down to a faulty condenser unit, which may or may not arrive soon (according to Mazda). Can I either reject the...

Why are the gears on my 2005 SEAT Alhambra not engaging?

The gears are not engaging properly on my 2005 Seat Alhambra 1.9 TDI. The bite has become lower on the clutch pedal and no gears could be engaged. However, after starting her up a few hours later I pulled...

What is a fair price to have air con re-gassed?

Is £600 a fair charge to have the air conditioning re-gassed on a three year old Nissan Note? The condenser needed renewing, but the main cost was £300 for the gas.

An AA inspection found an oil leak in my new car - how do I guarantee the dealer fix it before buying?

I'm buying a 2012 Ford Mondeo Estate from a trade dealer. Before committing I decided to have an AA inspection. The inspection found oil on the lower engine cover so I've asked the dealer to have a look...

My Nissan Juke needs a new gearbox - how do I make the supplying dealer pay to replace it?

My 2012 Nissan Juke CVT has developed a transmission problem and requires a new gearbox costing £7000. The car has only done 28,000 miles and we bought from new. It has been serviced and maintained by...

A rock cracked my car windscreen - should my insurer fit a genuine Mercedes-Benz replacement?

My Mercedes-Benz (bought in March 2016, from new) has just suffered a cracked windscreen as a result of a stone from the road hitting it. Am I entitled to insist on a genuine Mercedes-Benz front windscreen...

I've paid a deposit on a van I no longer want - can I get it back?

I saw a Citroen Berlingo van for sale but it didn't say anything about the service history. When I enquired I was assured that there was some but the book had been misplaced. I looked at the MoT history...

Dealer is refusing to refund for work done on a faulty van - what are our options?

I recently purchased a used Volkswagen Transporter T5 automatic from a used car dealer. The van came with very little service history and due to its mileage (130,000) we decided to have the timing belt...

BMW refuse to give me a goodwill contribution for my disintegrating brake pads - is this a lost cause?

I have an ongoing dispute with BMW about my 2013 BMW 320D Touring. The brakes (original - total miles 32,000) suddenly started juddering on a journey and after closer inspection the surface of one of the...

Ford refuse to fix my car under warranty - what do you advise?

I bought a Ford C-Max from Fords of Winsford (not a Ford dealership) in May 2016 and have subsequently had it serviced at Burns Garage (Ford) in my home town. According to the Service Book, the car was...