How do accident management companies become involved in accident claims?

In your recent Saturday columns there has been a number of references to the disturbing practices of accident management companies, resulting in high cost claims for car hire and medical expenses in accident...

Why wasn't damage to my car covered by this horse rider's insurance?

I had just taken delivery of a brand new car. It was parked on the road outside my house. Three quarters of an hour later, a lady knocked at the door. She said that she, along with three other horse riders,...

I'm being sued by a driver who I had an accident with a year ago - what should I do?

Another car and mine reversed into each other in broad daylight in a supermarket car park in August 2009. We scraped each other’s nearside rear wheel arches, but didn't break anything. When I looked in...

Has my accident claim been hijacked by an accident management company?

I was involved in an accident. A car ran into the back of my stationary car at approx 40mph and the driver immediately accepted liability, as have her insurers (RSA). The next day I received two calls,...

Why did my husband's insurance premium increase after a claim, despite having a protected no claims discount?

My husband has a Mercedes-Benz ML270, six years old. Last April he made an insurance claim, having damaged the front bumper and wing by driving into the gate across our entrance. The estimate we had was...

Missed Whiplash - accident advice

I am now retired but I did spend most of my career dealing with motor litigation for an insurer, a large proportion of my time with cases in litigation conscious Liverpool and Manchester. Your reader...

How do I claim from the local council for pothole damage to my car?

My car was damaged due to potholes on and around a speed hump, but the council's insurers are adamant that I have no claim quoting the stock S8 Highways Act 1980, contrary to your advice regarding such...

My girlfriend's BMW Z4 was damaged on a garage forecourt - where does liability lie?

My girlfriend recently chose her local BMW garage to repair the bodywork of her Z4 after a brick was thrown at it. However, before she had taken back ownership of the car after it had been repaired, another...

My car damaged while being serviced - what am I entitled to?

Whilst my car was being serviced today it was involved in an accident in the garage, resulting in damage to the bumper and damage to the back quarter. The garage has accepted all blame but I don't want...

Can I take my warranty company to the small claims court?

I have a claim on an extended warranty for a broken-down ECU, sensor and wiring harness which had to be replaced. The cause on the invoice was "Thermister failed, causing coolant to travel up wiring into...