Ask Honest John

Most recently answered customer service questions
I booked my car into www.cophallfarm.co.uk parking near Gatwick. They had offered the lowest price for 10 days parking that I could find. All staff were courteous and efficient. Then I got stranded in...
Earlier this year my wife and I were on holiday in East Yorkshire. On our return home we found a letter from an insurance claimer stating that our car had hit another car in Liverpool on a day when we...
I do not recall you ever making mention of a website called www.uknewcars.com. However, in August last year I placed an order through them for a new Volkswagen Golf (2.0 GTi diesel), on which I wanted...
I wish more people would understand that the staff at the DVLA are doing the best they can with, as you say, limited resources. I had to ask for two V5s for cars owned by an elderly relative suffering...
After experiencing weeks of frustration trying to buy a new car locally, I reluctantly concluded that some car salesmen at various dealers and marques simply do not want to sell cars. Unreturned phone...
I ordered a TT Roadster in April this year. I was advised that the model was about to receive a "facelift" but I assured that I could take delivery in September. This suited me perfectly as I was not in...
I never thought I would say this but "Congratulations DVLA.” My wife recently bought a new Jazz and, as is the case nowadays, all the documentation was dealt with by the dealer, so my wife was presented...
Reading the letter and your reply in Motoring Lifestyle, I thought you may be interested in my current problem, which hopefully will be resolved on Friday. I have 2006 SEAT Leon that has covered just 26,000...
I’m sure you have recommended Event Tyres before. If not, they are great. I needed two new tyres for my Golf and they were the cheapest, the quickest and in my view the best. They came to my work and sorted...
Driving my Mercedes-Benz E350CDI estate to Barrow in Furness on Thursday, the car told me it was low on oil. I checked and it was. Because I was unsure what the problem was I phoned South Lakes Mercedes-Benz...
 

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