Ask Honest John

Most recently answered customer service questions
I had an alignment problem with a car I bought from CarGiant, which I had fixed independently, then wrote to CarGiant. The response was: “Thank you for your email and sorry that you have had to report...
My daughter has a 57-reg Clio Musique and the other day could not get the key out of ignition or start the car. Eventually, she got it started. The Renault main dealer cut a new key but that got stuck...
We live in Spain but have a holiday home near Brighton, where we had a small car we no longer required and wished to sell. Following recommendations of Sure-Sell from your column I contacted them. Everything...
I first went to Liverpool Victoria via Frizzels in April 1966 and have been with them ever since. Back in the 1980s I had ‘any driver’ fully comp, when my second daughter was driving and the car was written...
There has been lots of flack recently about satnav and I can add to it. Despite recent updates, I was misdirected and going around in circles many times last week in Loughborough by my TomTom. It has the...
I purchased a new Peugeot 107 in late September 2008 for my wife. It has always been serviced where it was purchased: Robins & Day in Morden London. It has completed 16,000 miles. Recently it developed...
I believe there is a culture of deceit within Land Rover. We purchased a new Freelander 2 TD4 manual from a Land Rover dealer in November 2010. The transaction was very badly handled. When we collected...
My wife drives an Audi 1.8T Cabriolet Sport which we have had from new since September 2004. The auto gearbox failed last week at 42,800 miles and because we have had full services from Audi they are...
Four weeks ago my wife parked at Asda in Newton Abbot. She forgot to display her Blue Disabled Parking Badge, and when she returned after a couple of hours there was a Penalty Charge Notice asking for...
How's this for service from Audi? A few months ago my A4 3-litre Quattro's steering and ESP lights came on so I got the car to my local dealer in the Midlands. It then took Audi UK nearly seven weeks to...
 

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