Unhappy about Vauxhall's Lifetime warranty - should I complain?

I took my Vauxhall Meriva into the same main dealer as last year for a service to keep my Lifetime warranty up. They said my sump plug was stripped and would need a Helicore Insert at £89.63! On my Lifetime warranty it states components covered: engine. If a thread on a sump plug hole isn't the engine why did they fix the faulty water pump then? That's the engine. The plug has only been out 10/11 times in its life. They say it's a wear and tear item. Why doesn't my warranty cover it? Would an email to the CEO do any good?

Asked on 30 January 2022 by david jolly

Answered by Sarah Tooze
It will be difficult to prove it is a manufacturing fault but I suggest you make a formal complaint, in writing, to the service manager of the dealer. If that doesn’t work, try complaining to Vauxhall too.
Tags: warranty
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