Unhappy about Vauxhall's Lifetime warranty - should I complain?
I took my Vauxhall Meriva into the same main dealer as last year for a service to keep my Lifetime warranty up. They said my sump plug was stripped and would need a Helicore Insert at £89.63! On my Lifetime warranty it states components covered: engine. If a thread on a sump plug hole isn't the engine why did they fix the faulty water pump then? That's the engine. The plug has only been out 10/11 times in its life. They say it's a wear and tear item. Why doesn't my warranty cover it? Would an email to the CEO do any good?
Asked on 30 January 2022 by david jolly
Answered by
Sarah Tooze
It will be difficult to prove it is a manufacturing fault but I suggest you make a formal complaint, in writing, to the service manager of the dealer. If that doesn’t work, try complaining to Vauxhall too.
Tags:
warranty
Similar questions
I bought a 2016 Land Rover Discovery Sport with 72,000 miles, I've had it two weeks and Land Rover are recommending to have timing chain replaced. Will my independent warranty cover or does it have to...
Our wonderful 3.5 year old EV suddenly wouldn’t move and was towed to the local main dealer. 12 weeks later we have been told that it needs a new traction battery which will have to come from Italy, no...
My MG4 Trophy has just been serviced and had its first MoT with a mileage of 7064. The certificate has an advisory for the future. Suspension arm pin or bush worn but not resulting in excessive movement....
Related models
.jpg?width=115&height=75&rmode=crop)
Practical and easy to get in and out of. Facelifted 2014 models get impressive new 1.6-litre CDTi engine.
Elsewhere on 
