What is life like with your car? Let us know and win £500 in John Lewis vouchers | No thanks

Prang and deliver

My wife's car was due for its MOT. I called the garage that we bought the car from as it had been serviced and MOTd by them since new (52 reg). Normally we have a courtesy car, but on this occasion they didn't have one available and that they now operate a collect and deliver service from home or work. So I agreed that they could collect the car from home. Then I received a call to say that the car had passed the MOT without any problems and I paid over the phone with my debit card. A bit later I received another call from the Service Manager, saying that the car had been involved in an accident as it was being returned to our house. When I went to see the car, at the garage, both nearside wheels were bent under the car and I was told that it had slid into a kerb sideways. What actions should I now take, the garage have promised to repair the car, but I'm concerned if it's written off by their insurers I will lose out?

Asked on 21 March 2009 by

Answered by Honest John
I feel sorry for the garage. But it is liable and it has taken it on the chin. Doesn't matter what its insurer says. It damaged your property and it is liable to restore your property to the condition it was in before, or come to an agreement satisfactory to you.
Similar questions
My daughter was involved in a minor supermarket car park incident three years ago. She denied responsibility at the time, which her insurers (Direct Line) seemed to accept, and the incident remained on...
I’ve bought a car through a salvage auction site. It's registered as a Category N write off, but upon inspection of the car at my local garage, the car has structural damage to the rear subframe and possibly...
I have a Ford Torneo that I bought in 2011. I have owned the vehicle for six years. When I bought the minibus, it had a V5 with two letters attached from the DVLA. The letters said their had been a discrepancy...
 

Value my car

Save £75 on Warranty using code HJ75

with MotorEasy

Get a warranty quote

Save 12% on GAP Insurance

Use HJ21 to save on an ALA policy

See offer