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  Refund or repair? 13 Jun 2015 (Ask HJ)
  I recently purchased a 2008 BMW 520d from an independent dealer for the sum of £5425. The recorded mileage at the time of the sale was 129,420 miles. On...
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  Problematic Audi - where do I stand? 29 May 2013 (Ask HJ)
  I bought an Audi A4 Avant S-line from the Audi Dealership in Worthing in October last year. It had 12 months approved waranty. From the day I picked the...
• Renault Clio - Faulty vehicle 8 Oct 2023 (Forum)
  I told the garage that I have done less than 600 miles in the car, and that I had given them an opportunity to rectify the gearbox already, but now I believe the car is not fit for purpose and I want a full refund under section 24 of the consumer rights act. As thought, he told me to do one. So I’m perusing this with legal representation. However, I wondered what people’s thoughts are regarding the original repair. The garage told me that the recon gearbox was from eurocarparts.
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  Seat belt warning fault on Golf SV 21 Aug 2016 (Ask HJ)
  I own a Volkswagen Golf SV, which suffers a fault with the seat belt warning system. The problems manifests with the warning sound pinging away intermittently....
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  Expensive repairs to a Fiat 500 18 Aug 2015 (Ask HJ)
  I am being quoted over £2000 for repairs to my Fiat 500 which is less than 4 years old, has full service history and done only 35,000 miles. I believe...
• Mazda 6 - 06 plate 2.0 TS - Mazda 6 - DPF help :( 27 Apr 2012 (Forum)
  I need help people this is my first new car in 10 years and I spent everything I had on it i thought it was a good car and after seeing how much the fella spent on it last year I Thought its issues were over. I checked my consumer rights and because I bought from a registered trader if the injectors are at fault they have to pay but if the injectors are just worn i don't have a leg to stand on, i'm guessing its the latter :( thank you in advance for any help x
• Renault Clio II (2001 - 2007) - 01 1.2 Coil light appearing and cutting out. 8 Dec 2008 (Forum)
  t have the money to start fixing lots of things as I?ve only jus paid 1450 for it? all my savings. Does the above soound right?? could this be fixed without costing hardy anything?? living in herts, don't have lots of people i can ask & hardly any money.. simple, affective answers be most grateful... thanks
• Can I reject this and get a refund ? 3 Sep 2003 (Forum)
  He didn't The manager called me back and said that by law they had to be allowed to attempt to repair it. I contacted a solicitor who told me that the sale of goods act has changed and now the consumer has the right to demand a repair or a replacement or a refund. I told the manager this and he said that was wrong (surprise surprise). I'm after my £6400 back plus the first payment that I made of £700 including the acceptance fee.
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  My car was repaired poorly after an accident - can I get it repaired elsewhere and claim the money from the insurer? 13 Feb 2018 (Ask HJ)
  My Mercedes-Benz was damaged whilst parked recently. The other driver admitted liability, and a claim form was submitted to his insurer (AXA). I returned...
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  Can I return my faulty Skoda Yeti because the dealer took almost a year to repair them? 31 Mar 2017 (Ask HJ)
  On driving my Skoda Yeti home, after purchasing from an approved dealership in April 2016, I noticed an external squeaking noise emitting from the front...
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  Should I reject a faulty car that has now been off the road for six weeks awaiting repair? 10 May 2023 (Ask HJ)
  I bought a faulty car from a dealership and realised it within just 12 hours. The repairs are going to take 6-8 months as the part required is not available...
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  I recently purchased a Land Rover Discovery Sport, it has a rattling timing chain and the dealer says it should be replaced. Will this be covered under warranty? 22 Mar 2023 (Ask HJ)
  I bought a 2016 Land Rover Discovery Sport with 72,000 miles, I've had it two weeks and Land Rover are recommending to have timing chain replaced. Will...
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  Is it a dealer's duty to carry out a mileage check? 17 May 2017 (Ask HJ)
  I bought a Mitsubishi L200 Barbarian in March 2016. At the time the mileage showed just over 31,000, the car came with full Mitsubishi service history...
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  My car has been in for repairs for 16 weeks - should I keep it? 11 May 2017 (Ask HJ)
  I bought a Volkswagen Passat Estate from a big car supermarket last year for £18,000. It was 10 months old, had done 5000 miles and was in immaculate condition....
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  Sale of Goods Act claim? 3 Jan 2016 (Ask HJ)
  I wonder if you can help me even though the item in question is a scooter but not a car. Hopefully the law and your professional opinion applies in the...
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  Used car is faulty after 4 days - can I reject it? 12 Jan 2014 (Ask HJ)
  I bought a 2005 Ssangyong Rexton with 143,000 miles on the clock from a dealer two weeks ago. When I bought the car the seller told me that there was an...
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  Dealer didn’t tell me car was involved in an accident – what can I do? 22 Aug 2013 (Ask HJ)
  Some 14 months ago I bought an approved used Vauxhall Insignia from a dealer. The car had less than 5000 miles on the clock, with a clean HPI and no details...
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  Rippled off 14 Aug 2010 (Ask HJ)
  Yesterday I took delivery of a new BMW 320i convertible. However I am quite upset with the noticeable 'orange peel' (literally in this case, as the car...
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  Why was the ESP module unplugged in my Volkswagen Touran? 9 Jun 2010 (Ask HJ)
  I bought a '54 Volkswagen Touran 2.0TDi sport a month ago. I paid a high price because the car is as clean as a whistle inside and out and has done 100,000...
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  Di-saab-ster zone 25 Jul 2009 (Ask HJ)
  I am coming to you for some advice as an avid reader of your column. My sister purchased a Saab 9-3 TID Sport (150bhp) in January of this year. From the...